- Be the IT presence in our office, owning employee support, in-office technology (AV, networking), and the day-to-day reliability of the environment our team builds in.
- Partner closely with the IT Operations Engineer covering our Dallas office.
- Own onboarding and offboarding logistics end-to-end: account provisioning, hardware management, and making sure every new hire hits the ground running.
- Build automation workflows that eliminate coordination overhead and amplify team output using tools like Tines, Claude Code, or n8n.
- Administer and scale SaaS tools including Microsoft 365 and Intune; manage macOS devices via Jamf with security and compliance configurations that hold up under scrutiny.
- Document workflows and improve IT processes with scale in mind. Systems that work for 50 people should still work at 500.
- Participate in an on-call rotation for urgent support issues; be the person the team can count on when something breaks.
- 5+ years of experience in IT operations or a related field.
- Hands-on experience with Microsoft 365 at scale, including identity and access management and its use as an IDP.
- Comfort supporting both macOS and Windows environments and managing a distributed, mixed device fleet; Jamf experience is a strong plus.
- An instinct for automation. You see manual processes as problems worth solving, not just tickets to close.
- Clear, confident communication: you translate technical issues into plain language and leave people feeling helped, not talked past.
- The ability to operate with minimal oversight in a fast-moving environment where priorities shift and initiative matters more than waiting for direction.
- AI-native working style. You use AI tools to amplify your output, apply judgment about when and how to use them, and hold yourself to a high bar on what you ship.
What We Do
About Auger Auger is a pioneering venture to build the world's first true end-to-end supply chain operating system. Founded and led by Dave Clark, former CEO of the Amazon Consumer Business and backed by an initial $100M from Oak HC/FT, Auger is building a future where global supply chains operate with the simplicity of today’s most intuitive consumer technologies. Revolutionizing global supply chains with an AI-powered OS unifying data for seamless, real-time insights, and powerful automation. Our Solution Auger is creating a new solution for companies seeking better options. Auger’s core strength lies in its deep AI-powered automation, paired with a consumer-grade user experience. This combination allows operators to handle complex tasks through simple, familiar tools. Need real-time inventory insights for next week’s shipment? Just ask. Actionable data appears instantly, enabling swift decisions—no complex queries or training required. Why We’re Different Traditional supply chain management is fragmented, relying on incompatible systems and inefficient workarounds. Many companies are stuck with “Franken-software”—patched-together solutions that fail to communicate effectively. Auger is different. We integrate deeply with existing systems, use AI to automate routine processes, and deliver a cohesive user experience that feels intuitive and natural, letting your team focus on what matters: driving growth, innovation, and sustainability. A Human-Centered Approach Broken supply chains don’t just impact businesses—they affect people. Delays mean products don’t reach shelves, miscommunications lead to overtime and burnout, and inefficiencies drive up costs and contribute to a growing carbon footprint. We believe supply chain problems are human problems, and we’re here to solve them. At Auger, we’re on a mission to make global supply chains more efficient, more sustainable, and ultimately, better for everyone.
