Join Xurrent, where our AI-driven Operations Management platform powers the way modern enterprises manage and evolve their service delivery. We’re looking for curious, driven individuals who want to make a real impact and grow with a company leading the next wave of service and operations innovation.
Overview:
The IT Operations Engineer will be responsible for supporting Xurrent’s internal IT experience, including seamless user onboarding, rapid and effective resolution of technology-related issues, and the implementation and configuration of tools that enable overall business success.
This position requires excellent problem-solving skills, the ability to operate independently, and clear, proactive stakeholder communication. The ideal candidate thrives in a fast-paced environment, takes ownership of challenges, and is passionate about delivering a best-in-class IT experience.
This is a hybrid role, requiring onsite presence three days per week at our Austin office.
Responsibilities:
- End-User Support & Onboarding
- Provide high-quality IT onboarding experience for all new staff members to ensure maintenance of company compliance and security standards
- Provide knowledgeable and friendly IT support for all Xurrent staff members including troubleshooting hardware and software issues
- Systems & Tool Administration
- Purchase, track, and manage Xurrent owned and issued hardware and accessories for all staff members
- Act as the primary administrator for all centrally managed company software. Maintain process for system administration, adoption, decommissioning
- Support and configure automated deployment and maintenance of Apple Macbooks
- Infrastructure & Security
- Maintain and secure Google Workspace, monitor usage and health of global technology infrastructure
- Own internal system documentation and the user training materials
- Act as the technical subject matter expert when implementing IT projects
- Partner with Compliance and Security Management on security requirements
- Conduct system security analyses and risk assessments
Minimum Qualifications:
- 3-5 Years of experience as an IT professional
- Expertise with Okta
- Experience in end user Apple computing device deployment, configuration, and troubleshooting
- Experience as the primary administrator of a Google Workspace environment
- Proficient in administration and troubleshooting of Iru / Kandji MDM software (or comparable)
- Prior experience in a support function for a global company with a hybrid working arrangement
- Demonstrated experience operating change management and access control processes
- Strong understanding of networking technology administration
Preferred Qualifications:
- Direct experience supporting SOC 2 and ISO 27001 compliance programs
- Direct experience managing cloud infrastructure (AWS, GCP, and Azure)
Compensation: Base salary of $80,000–$90,000, with an additional $5,000 performance-based bonus
Important Notice: Beware of Recruitment Scams
We have been made aware of fraudulent job offers being circulated under Xurrent’s name. Please note that only communications from verified recruiters using emails ending in "@xurrent.com" are official.
If you receive unsolicited job offers, interview requests, or messages that seem suspicious, please exercise caution and do not share personal information or make any payments. Please note that Xurrent does not issue job offers without an application and interview process. Only candidates who successfully complete the interview process may receive an offer letter. We're actively addressing this and appreciate your help in staying alert and helping us protect our community.
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.
What We Do
Xurrent is transforming service management for the modern enterprise. The Xurrent platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture. It automates cross-functional workflows, enabling frictionless service delivery that significantly enhances business outcomes. Xurrent is designed to be Easy, Advanced, and Complete—providing an intuitive user experience, cutting-edge capabilities, and comprehensive features that make it the most advanced ITSM platform available today. With a strong focus on ease of use and deployment, Xurrent empowers organizations to achieve exceptional results with minimal effort. Hundreds of organizations worldwide trust Xurrent to elevate their Enterprise Service Management. In 2023, Xurrent was recognized for the third consecutive year as a Gartner® Peer Insights™ Customers’ Choice in the ‘Voice of the Customer’: IT Service Management (ITSM) Platforms. For more information, visit www.xurrent.com
Why Work With Us
Xurrent leads IT Service Management, empowering global organizations with innovative, cutting-edge technology and service-focused solutions.
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