IT Operations Engineer
Background on what ING is about
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities.
Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!
Job Overview
Working as an IT Operations Engineer, you’ll be managing infrastructure, operating systems, responding to incidents, keeping the environment secure and automating repetitive tasks.
Key Responsibilities
- Infrastructure Management
- Managing Linux and Windows environments
- Proficient in the command-line (RHCSA/RHCE certification or equivalent)
- Virtualization
- Managing virtualized environments (VMWare)
- Containerization
- Docker, Podman
- Kubernetes, Openshift
- Networking
- Firewall rules
- DNS, DHCP
- network storage (NFS/NAS, SAN, CIFS/SMB)
- load balancing
- Automation
- Scripting knowledge to automate repetitive tasks
- Building and integrating tools that will assist in improving system availability, reliability and performance
- Utilizing CI/CD tooling to automate (Azure DevOps, Jenkins)
- Configuration Management
- Enforcing configuration (Ansible, Puppet, Chef)
- Monitoring and troubleshooting o performance monitoring
- Proactive identifying problem areas of a system (i.e. software bugs, misconfigurations, bottlenecks)
- Trend analysis
- Incident and Problem Management
- Coordinating incident management and service restoration
- Capacity Planning
- Service Level Management
- Proactive monitoring and adherence to SLAs
- Holding IT Engineering, Security and Architecture accountable for remediation of any SLA degradation
- IT Risk Key Controls
- Ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence
- Collating and providing necessary evidence to auditors for these controls (Vulnerability Management, Identity & Access Management, Platform Security, Foundational Controls and Security Detection & Response)
- Disaster Recovery (DR) & Business Continuity Planning (BCP)
- High availability and resilience patterns
Key Capabilities/Experience
- Work comfortably with Linux and Windows
- Work with virtualization technologies such as VMWare
- Develop and run applications in the cloud (Azure, AWS, GCP)
- Containerize and orchestrate applications (Docker, Openshift, Kubernetes, microservices)
- Continuously integrate and deploy (CI/CD, git, Jenkins, Ansible)
- Comfortably write automation scripts (bash, go, python)
- Administer and query SQL
- Work and analyze aggregated logs (ELK)
- Configure networks (load balancing, firewalls)
- Work with observability tools (Prometheus, Grafana)
Top Skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
