Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
Provides information technology operations and infrastructure support services, serving as a key resource for Field IT. This role is responsible for supporting the delivery, maintenance, and continuous improvement of hardware, software, network, and endpoint technologies across assigned locations. The IT Operations Engineer resolves complex technical issues, supports infrastructure reliability, and assists with the execution of enterprise technology initiatives, upgrades, and deployments. Working closely with business stakeholders, vendors, and IT teams, this position helps ensure secure, efficient, and reliable technology services while delivering a high-quality end-user experience. The role also contributes to operational excellence by supporting security, compliance, asset management, and process improvement activities across the organization.
Core Responsibilities & Expectations
- Install, configure, maintain, and support hardware including PCs, laptops, tablets, mobile devices, printers, and specialized equipment.
- Provide software installation, configuration, troubleshooting, and technical support for end users.
- Perform endpoint vulnerability remediation and support compliance with enterprise security standards.
- Support Enterprise and Business Unit (BU) project demand, including infrastructure upgrades, deployments, migrations, and other technology initiatives.
- Lead local execution of infrastructure upgrades, technology refreshes, and enterprise IT deployments while ensuring adherence to technical standards and operational requirements.
- Deliver Tech Hut / walk-up IT support services.
- Manage PC lifecycle activities including provisioning, deployment, refresh, asset management, and retirement.
- Provide local infrastructure support for servers, network equipment, telecommunications, and VoIP systems.
- Deliver on-site Smart Hands support and coordinate activities with third-party vendors and internal IT teams.
- Administer and support mobile devices and associated management platforms.
- Support IT procurement processes for hardware, software, and related services.
- Manage user access requests, including network share permissions and other access requirements.
- Ensure adherence to local IT security standards, including communications room management, maintenance, and access controls.
- Assist internal compliance and audit teams with IT-related audit activities and remediation efforts.
- Provide support to satellite offices and remote locations, including travel as required.
- Coordinate and manage IT vendors at the site and regional levels.
- Serve as a technical escalation point for complex incidents, service requests, and infrastructure-related issues.
- Participate in root cause analysis, problem management, and remediation activities to improve system reliability and prevent recurring issues.
- Identify opportunities to improve operational efficiency, standardize processes, and enhance service delivery across Field IT Operations.
- Support varying service hours as business needs require.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
- Minimum of 4-5 years of experience supporting enterprise IT environments.
- Experience supporting Microsoft 365, Windows operating systems, endpoint management tools, and networking technologies.
- Working knowledge of server, network, telecommunications, and infrastructure support.
- Demonstrated experience troubleshooting and resolving complex technical issues.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Industry certifications such as CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent.
- Experience supporting enterprise infrastructure projects, migrations, and technology deployments.
- Experience working within a geographically dispersed IT support organization.
HIRING SALARY RANGE: $79,000-105,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent education and experience
- 4-5 years of experience supporting enterprise IT environments
- Experience supporting Microsoft 365
- Experience supporting Windows operating systems
- Experience with endpoint management tools
- Experience with networking technologies
- Working knowledge of server, network, telecommunications, and infrastructure support
- Demonstrated experience troubleshooting and resolving complex technical issues
- Strong analytical, problem-solving, and organizational skills
- Excellent communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- CompTIA A+, Network+, Security+, Microsoft, ITIL, or equivalent industry certification
- Experience supporting enterprise infrastructure projects, migrations, and technology deployments
- Experience working within a geographically dispersed IT support organization
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
-
Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
-
Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
-
Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
