The Role
Ensure reliable IT systems and infrastructure operations for the Istanbul office and regional customer locations. Provide on-site hardware and software troubleshooting, end-user support, installations, configurations, incident resolution, system deployments, upgrades, monitoring, and documentation. Collaborate with regional and global IT teams, follow cybersecurity and compliance requirements, communicate with stakeholders, and escalate critical issues when necessary.
Summary Generated by Built In
What You Will Do
- Ensure the reliable operation, maintenance, and support of IT systems and infrastructure across the assigned geographical region.
- Provide on‑site technical assistance, including hardware troubleshooting, software installation, configuration, and issue resolution.
- Support end‑users by addressing daily IT requests, incidents, and service needs.
- Participate in system upgrades, deployments, and continuous improvement initiatives.
- Maintain documentation for IT assets, configurations, and operational procedures.
- Collaborate with regional and global IT teams to align with Johnson Controls’ technology standards and security requirements.
- Deliver hands‑on support at the Istanbul office and customer/partner locations when required.
- Apply structured IT incident management and problem‑solving methodologies to ensure timely resolution.
- Use company‑approved tools and platforms to monitor system performance, track tickets, and manage configurations.
- Follow cybersecurity and compliance guidelines to safeguard systems and data.
- Communicate clearly with users, stakeholders, and cross‑functional teams to ensure smooth IT operations.
- Work independently while escalating critical issues to senior engineers or global support teams when necessary.
- University degree in Information Technology, Computer Engineering, or a related field (or equivalent combination of education and experience).
- Minimum 3 years of experience in IT operations, technical support, or a similar role.
- Strong knowledge of Windows Server fundamentals, network fundamentals, and end‑user device management.
- Hands‑on experience with hardware installation, configuration, and troubleshooting.
- Ability to diagnose and resolve technical issues efficiently and professionally.
- Strong communication skills and customer‑focused mindset.
- Ability to work on‑site and travel within the designated region when required.
- Fluency in English; additional languages are a plus.
Skills Required
- University degree in Information Technology, Computer Engineering, or a related field, or equivalent education and experience
- Minimum 3 years of experience in IT operations, technical support, or a similar role
- Strong knowledge of Windows Server fundamentals, network fundamentals, and end-user device management
- Hands-on experience with hardware installation, configuration, and troubleshooting
- Ability to diagnose and resolve technical issues efficiently and professionally
- Strong communication skills and a customer-focused mindset
- Ability to work on-site and travel within the designated region when required
- Fluency in English
- Additional languages
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
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The Company
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
