IT Operations Engineer

We’re on a mission to change the future of
clinical research. At Perceptive, we help the
biopharmaceutical industry bring medical
treatments to the market, faster.
Our mission is to change the world
but to do this, we need people like you.

Apart from job satisfaction, we can offer you:

HEALTH:

- Medical plan for you and your dependents.

- Personal Accident Insurance

- Life Insurance

- Critical illness cover

WEALTH:

- Salary structure and Flexi basket

- Provident fund of 12%

- Gratuity scheme

YOURSELF: Internal growth and development programs & trainings

Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rota to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues.

Key Responsibilities

Monitor and manage network environments

• Ensure optimal performance and update of critical network infrastructure

Provide technical support to end users

• Resolve issues relating to hardware, software and mobile telephony across our end userbase

Perform routine maintenance and updates

• Maintain and update network and compute environments

Collaborate with other functions and teams within IT and the wider business unit

• Troubleshoot and resolve complex technical issues

Maintain knowledge documentation

• Document network configurations, procedures and known issues

Assist in the implementation of new technologies

• Implement and upgrade new services and platforms, adhering to appropriate change controls

Ensure compliance with company policies

• Adhere to company and industry standards for security, data protection and all Standard Operating Procedures

Respond to and manage incidents and service requests

• Respond and resolve incidents and requests within SLA/OLA

Manage and support Microsoft Azure environments

• Monitor performance, troubleshoot issues and ensure security and compliance

Implement and maintain Azure based solutions

• Manage virtual machines, storage accounts and networking components

Major Incident Management

• Working with Service Management, coordinate and document major incidents through to resolution

Problem Management

• Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information

Change Management

• Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes

Other

• Carryout any other reasonable duties as requested.

Functional Competencies (Technical knowledge/Skills)

• Strong knowledge of network protocols, hardware, and software.

• Experience with network monitoring tools and troubleshooting techniques.

• Familiarity with end-user computing environments, including desktops, laptops, and mobile devices.

• Experience with Microsoft Azure, including managing virtual machines, storage, and networking components.

• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management

Experience, Education, and Certifications

• Proven experience in a similar role within a Network Operations Center or IT Service Desk environment.

• Bachelor's Degree in a technical discipline or equivalent project-related experience.

• Willingness to work in a shift-based role supporting a 24x7 rota.

• Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential.

• English: Fluent.

Come as you are.

We're proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.