About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
Zelis is seeking a skilled SQL Production Support Engineer to support mission‑critical healthcare and payments applications. The role focuses on production support, SQL server operations, incident management, and system reliability, ensuring high availability and performance of enterprise platforms.
Key Responsibilities- Provide L2/L3 production support for business‑critical applications and databases.
- Monitor, troubleshoot, and resolve production incidents related to SQL Server, application jobs, and data issues.
- Perform advanced SQL analysis, including query optimization, deadlock analysis, and performance tuning.
- Execute root cause analysis (RCA) for production issues and implement preventive measures.
- Support batch jobs, ETL processes, stored procedures, and scheduled SQL tasks.
- Work closely with application, DevOps, DB, and infrastructure teams during incidents and deployments.
- Manage on‑call support, incident escalation, and communication with stakeholders.
- Ensure adherence to SLA, compliance, and operational best practices.
- Participate in release support, change management, and production deployments.
- Create and maintain runbooks, SOPs, and operational documentation.
- 4+ years of experience in Production Support / IT Operations roles.
- Strong hands-on experience with Microsoft SQL Server (queries, joins, indexing, execution plans).
- Proficient in writing and optimizing complex SQL queries, stored procedures, and functions.
- Solid understanding of database performance tuning, locking, blocking, and deadlocks.
- Experience with incident management tools (ServiceNow or equivalent).
- Knowledge of monitoring tools and log analysis.
- Understanding of batch processing, data integrity, and transactional systems.
- Ability to work in shift-based and on-call environments.
- Strong analytical, troubleshooting, and communication skills.
- Experience supporting payments, healthcare, or financial systems.
- Exposure to ETL tools, SSIS, or data pipelines.
- Basic understanding of .NET applications, APIs, and microservices.
- Familiarity with Azure SQL / cloud-based database environments.
- Knowledge of ITIL processes and change management practices.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Skills Required
- 4+ years of experience in Production Support / IT Operations
- Hands-on experience with Microsoft SQL Server (queries, joins, indexing, execution plans)
- Proficient in writing and optimizing complex SQL queries, stored procedures, and functions
- Understanding of database performance tuning, locking, blocking, and deadlocks
- Experience with incident management tools (ServiceNow or equivalent)
- Knowledge of monitoring tools and log analysis
- Understanding of batch processing, data integrity, and transactional systems
- Ability to work in shift-based and on-call environments
- Strong analytical, troubleshooting, and communication skills
- Experience supporting payments, healthcare, or financial systems
- Exposure to ETL tools or SSIS
- Basic understanding of .NET applications, APIs, and microservices
- Familiarity with Azure SQL / cloud-based database environments
- Knowledge of ITIL processes and change management practices
Zelis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zelis and has not been reviewed or approved by Zelis.
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Healthcare Strength — Health coverage spans medical, dental, vision, life and disability, telehealth, mental‑health resources, and inclusive options such as women’s health and gender‑affirming care. The breadth and inclusivity of coverage position healthcare as a strong component of the package.
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Leave & Time Off Breadth — Flexible time off with paid holidays and paid parental leave for all parents are highlighted, alongside meeting‑free Wednesday afternoons. Unlimited or flexible PTO is described as honored in practice, though application can vary by team and location.
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Flexible Benefits — Hybrid/remote options, home‑office setup support, a Lifestyle Spending Account, tuition reimbursement, and volunteer time off provide meaningful flexibility and lifestyle value. Flexibility in where and how work is done is emphasized across the offering.
Zelis Insights
What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
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