IT Operations Engineer - Security

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

 The IT Security Operations team at Zuora is responsible for safeguarding digital assets, defending against cyber threats, and maintaining the confidentiality, integrity, and availability of information systems. The team implements a comprehensive framework of policies, technologies, and procedures to identify, assess, and mitigate security risks across Z’s infrastructure, networks, applications, and endpoints.

Role:

• Monitor, Detect and Respond to alerts generated by security controls as part of IT Security operations team
• Security Incident Response, Containment and Remediation handling.
• Analyze, document and report on potential security incidents and perform Threat Hunting for business critical environments
• Collaborating with cross-functional teams to address and resolve vulnerabilities detected within the environment.

This is a hybrid position, so you'll work both remotely and in the office. Whenever it is required the engineer should be working from the office

Our Tech Stack: Rapid7, Zscaler, CrowdStrike, AWS , WIZ, GCP, HP Aruba, Palo Alto,... 

What you’ll do

• Evaluate, implement, and configure security tools and platforms (e.g., SIEM, EDR, NDR, SOAR) to enhance detection, monitoring, and response capabilities.
• Familiarity with cloud security (AWS, Azure, GCP), endpoint protection, and network security best practices.
• Design and implement robust detection and response strategies to identify and mitigate cyber threats.
• Conduct threat hunting activities and provide recommendations for improving detection capabilities.
• Deploy and integrate security tools and frameworks into the existing environment.
• Conduct security assessments, gap analyses, and vulnerability assessments to identify security risks and recommend solutions.
• Design and implement automation solutions for security operations, incident response, and monitoring processes (e.g., using SOAR tools or custom scripts).
• Create playbooks, automated workflows, and integration strategies to reduce response time and increase operational efficiency.
• Provide expert guidance and hands-on support for security incident response efforts, from detection to containment and recovery.

Your experience

• 2-6 years of security experience, specifically on SIEM/ SOC operations.
• Strong understanding of Network Security, System Security, Web application security, End-point Security including hands-on exploitation skills coupled with defensive skills.
• Familiarity with infrastructure and systems security domains and automation.
• Ability to explain complex security issues and their impact to diverse audiences.
• Be a fast learner and have experience partnering with cross-functional teams. 
• Strong communication and interpersonal skills, with the ability to explain complex technical concepts to nontechnical stakeholders.
• BA/BSc in Computer Science or similar technical degree or equivalent experience

Nice to haves:

• Industry certifications such as Certified SOC Analyst (CSA), CISM,CISSP or similar are preferred.
• Additional certifications in security automation (e.g., SOAR tools) or specific technologies like Rapid7, Zscaler, CrowdStrike, Palo Alto are a plus.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.