Alongside partners with organizations to drive digital transformation and build high-performing tech teams.
We are looking for a IT Operations Analyst to join a project at a company specializing in the management of financial markets.
Responsibilities
- Ensure service availability through the control, maintenance, and monitoring of production and testing environments;
- Monitor, analyze, and resolve operational alerts and incidents;
- Investigate and resolve L1 and L2 automation failures;
- Manage different types of tickets, including incidents, changes, and service requests;
- Ensure the proper escalation of major incident processes within the defined SLAs;
- Create and maintain operational procedures and knowledge base articles;
- Work according to best practices and processes based on the ITIL methodology;
- Collaborate with different technical teams to ensure service stability.
Requirements
- Knowledge of Linux;
- Knowledge of monitoring platforms;
- Knowledge of Jira and ITIL methodology;
- Good English skills;
- Availability to work in a 24/7 shift schedule;
- Interest and motivation to grow in the operations and technology field;
- Analytical skills, sense of responsibility, and team spirit.
- Previous experience in operations, support, or monitoring environments;
- Knowledge of networking;
- Good communication skills in critical environments;
- Proactive profile with a continuous improvement mindset.
Benefits
- Technical guidance and continuous mentorship
- Participation in real-world projects
- Collaborative environment with a focus on professional growth
- Opportunity for career progression
- Hybrid work model: Porto office (3 days per month of home office)
Skills Required
- Knowledge of Linux
- Knowledge of monitoring platforms
- Knowledge of Jira and ITIL methodology
- Good English skills
- Availability to work in a 24/7 shift schedule
- Interest and motivation to grow in the operations and technology field
- Analytical skills, sense of responsibility, and team spirit
What We Do
Alongside | Build Great Products with Great Teams Alongside helps VC-backed start-ups, scale-ups and digital-first enterprises accelerate their roadmaps by assembling elite, time-zone-aligned teams of software engineers, product managers and UX/UI designers, often in under 14 days. Our Porto HQ sits in Europe’s fastest-growing tech hub and taps a vetted global talent pool that lets you ship faster, reduce burn and stay laser-focused on product-market fit. Why high-growth companies choose Alongside • Top 1 % practitioners: rigorously screened full-stack, mobile, blockchain & AI/ML engineers, plus senior designers and product leaders.  • Flexible engagement models: scale a single specialist, an entire squad, or an autonomous build-and-ship pod. • End-to-end ownership: discovery → design → development → launch, with weekly velocity reports and transparent KPIs. • Cost-efficient remote talent: New York, Porto, Pune & Hanoi offices give you round-the-clock progress without Silicon-Valley price tags.  • Proven track record: core Alongside team took Arkive, the world’s first decentralised museum, from idea to funded product. We helped Circuit Security to secure 4.5M in funding and many other startups.
