Tinuiti is the largest independent full-funnel marketing agency in the U.S. across the media that matters most, with $4 billion in digital media under management and more than 1,200 employees. Built for marketers who demand growth and accountability, Tinuiti unites media and measurement under one roof to eliminate waste—the biggest growth killer of all—and scale what works. Its proprietary technology, Bliss Point by Tinuiti, reveals the truth around growth and waste, and how to capitalize on it. With expert teams across Commerce, Search, Social, TV & Audio, and more, Tinuiti delivers measurable results with brutal simplicity: Love Growth. Hate Waste.
We support 100% remote work for this role!
We’d love to hear from you if:Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.
As an IT Operations Analyst, you will play a vital role in supporting end-user computing, cloud applications, and basic network troubleshooting within our organization. You will be responsible for providing technical support to internal teams, assisting in the resolution of common IT issues, and contributing to IT projects. This role is perfect for a candidate with foundational IT knowledge who is eager to grow and develop expertise in various aspects of IT operations and system administration.
What you’ll be doing:
Technical Support & Troubleshooting: Provide hands-on support for end-user computing issues on both Windows and macOS systems, assist with cloud applications such as Google Workspace, Zoom, and Slack, and troubleshoot basic network issues, including Wi-Fi connectivity problems and network configuration
System Administration & Device Management: Assist with user account management, device provisioning, software deployment, and basic patch management tasks, ensuring that devices are set up, configured, and managed in compliance with company protocols and security standards, while maintaining an accurate device inventory and supporting hardware lifecycle management.
Cross-Functional Collaboration: Build collaborative relationships within IT and across departments by providing clear, effective communication, offering technical assistance and guidance to non-technical teams such as marketing and sales for routine issues, and sharing progress and solutions with stakeholders while adapting the communication style to meet the needs of the audience.
Project Support: Contribute to IT projects that impact the immediate team by following guidance from senior members, while supporting improvement efforts to enhance team efficiency and assisting in developing solutions for streamlined workflow.
Problem Solving & Continuous Learning: Independently diagnose and resolve common issues by following established processes and escalating complex problems as needed, while demonstrating attention to detail, accuracy, and thoroughness in all tasks, and actively documenting recurring issues and solutions to enhance personal knowledge and improve future troubleshooting
Requirements:
Industry certifications such as CompTIA A+, Network+, Jamf 100/200, Google IT Support, or similar are preferred.
Basic working knowledge of IT systems, including hardware, software, and operating systems (Windows/macOS).
Experience with cloud application support (Google Workspace, Zoom, Slack, Jira Atlassian).
Foundational understanding of networking principles (e.g., TCP/IP, DNS, DHCP) and basic network troubleshooting skills.
Strong organizational skills with an ability to prioritize work based on guidance from management.
Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users.
Desire to learn and grow within the IT operations field, with a proactive approach to self-improvement and team support.
Preferred Skills:
Familiarity with directory services, such as Active Directory or JumpCloud.
Experience with basic system administration tasks, including user account management and software deployment.
The annual base salary range for this role’s listed level is currently $55,000-$60,000 plus performance bonus of 8%. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. We will provide more information on our benefits and equity upon requests. Sales roles are also eligible for incentive pay targeted up to or over 100% of the offered base salary (no cap). Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.
FLSA Classification: ExemptWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Benefits:Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. When you prioritize time for yourself, you're able to bring your best self to work. That’s why we offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. On top of that, we provide 20 paid holidays, including multiple long weekends, to ensure you have dedicated time to step away and disconnect. We're proud to offer above-industry standard work-life balance, consistently rated as one of the most loved benefits by Tinuitians year after year.
Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts
Retirement: Match up to 4% of your contributions at 100% with immediate vesting
Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity
Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
Learning and Development: On-demand learning (powered by LinkedIn Learning), mentorship program, leadership and management development programs and resources
Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Top Skills
What We Do
Tinuiti is the largest independent full-funnel performance marketing agency in the US across the media that matters most. Tinuiti has $4 billion in digital media under management and more than 1,200 employees. The agency’s patented tech, Bliss Point by Tinuiti, measures what marketers previously struggled to measure, delivering unprecedented clarity in today’s murky marketing world to get brands to their Marketing Bliss Point. Tinuiti’s product-led approach gives brands an edge in – and across – every channel. With industry-leading expertise in Commerce, Search, Social, TV, and more, Tinuiti drives meaningful, measurable business outcomes for brands.
Why Work With Us
At Tinuiti, we focus on healthy growth—not just growth at any cost. It’s about putting people first. Which anyone can say… but we actually do. Our success is founded on an unusual business model that has served us well—growing employee happiness as a means of growing our clients’ business so we can continue to reinvest in innovation.
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