Position Objective:
IT Operations Analyst I is responsible for the day‑to‑day administration, tracking, and financial management of Microsoft 365 licenses across a large, complex enterprise. This role ensures accurate license assignments, manages license utilization and overage or underage positions, and partners with business and IT stakeholders to forecast demand related to employee onboarding, role changes, and terminations. The position plays a critical role in cost optimization, compliance, and operational readiness by maintaining clear visibility into licensing inventory and aligning licensing strategy to workforce planning.
Requirements:
- Bachelor’s degree in Computer Science, Information Systems, or related fields
- Advanced English proficiency
- 1 year of experience in network, server, and storage support; incident and service outage management; ticketing systems
Azure Management
Responsibilities:
- Manage pending tickets according to priority order or level of criticality
- Work remotely with different support teams
- Knowledge of information technologies for diagnosing systems, servers, networks, and cybersecurity issues
- Assist senior operations engineers in designing and implementing new solutions
- Help maintain and update documentation
- Resolve virtualization issues
- Participate in planning sessions, daily meetings, and backlog review sessions
- Perform other assigned duties
- Comply with all company policies and standards
Required Qualifications
- Experience managing Microsoft 365 licensing in an enterprise environment.
- Working knowledge of Microsoft 365 licensing models, SKUs, and entitlement structures.
- Strong analytical skills with the ability to interpret licensing and financial data.
- Experience working with large user populations and complex organizational structures.
- Ability to collaborate effectively with technical and non‑technical stakeholders.
- Strong attention to detail and operational discipline.
Preferred Qualifications
- Experience supporting organizations with 10,000+ users.
- Familiarity with license management through Entra ID, Intune, or similar identity and device management platforms.
- Experience with financial forecasting, budgeting, or cost management related to SaaS licensing.
- Advanced skills in Excel, reporting tools, or data visualization platforms.
- Proficiency with Microsoft Graph API and Entra ID Powershell
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Bachelor's degree in Computer Science, Information Systems, or related fields
- 1 year of experience in network, server, and storage support
- Experience managing Microsoft 365 licensing in an enterprise environment
- Working knowledge of Microsoft 365 licensing models
- Strong analytical skills with the ability to interpret licensing and financial data
- Experience working with large user populations
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
