We’re looking for a detail-oriented and eager-to-learn Operations Analyst I to provide front-line support for our LuminX and Ebix Enterprise platforms. This entry-level role is essential to maintaining the accuracy and efficiency of our insurance claims processing, billing, and eligibility systems. You’ll collaborate with internal teams and vendors to troubleshoot issues, manage user access, and support system workflows — building foundational expertise in our core platforms.
This is a great opportunity for someone with a background in help desk support, insurance operations, or healthcare billing who enjoys solving problems, learning new technologies, and growing into a systems expert.
Key Responsibilities
- Serve as the first point of contact for system-related support through the help desk portal.
- Troubleshoot user issues, document resolutions, and escalate complex problems.
- Manage user setup, access permissions, and security updates.
- Learn and support core systems including LuminX and Ebix Enterprise.
- Assist with EDI transactions (claims, enrollment, remittance) and system workflows.
- Support routine data maintenance (e.g., adding groups, plans, members).
- Collaborate with vendors and internal stakeholders to ensure smooth operations.
- Contribute to documentation, training materials, and internal knowledge sharing.
- Participate in training and development to grow technical and operational skills.
Qualifications
- 1+ years in help desk support, IT operations, or insurance administration preferred.
- Strong technical aptitude, excellent communication, documentation, and customer service skills.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access).
- Attention to detail and ability to manage multiple priorities.
- Curious, collaborative, and motivated to grow into a subject matter expert.
Nice to Have
- Experience with LuminX, Ebix Enterprise, or similar claims platforms; exposure to SQL, .NET, C#, or Power BI; certifications such as CompTIA+, MCSA, or ITIL.
- Familiarity with insurance claims processing, billing/coding, EDI transactions, and healthcare systems is helpful.
About Cottingham & Butler:
At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.
As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.
Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
Similar Jobs
What We Do
Cottingham & Butler is the 31st largest insurance broker in the U.S. and a recognized leader in offering innovative property & casualty and employee benefit insurance solutions. The company is headquartered in Dubuque, Iowa, and employs over 1,200 employees across the U.S.
Better Every Day. That's our promise to our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, and a growth track record that has propelled us forward since 1887
