IT Operationes - Coordinador

At Verisure, we do something amazing every day. By protecting what matters most, we change lives for the better. We are the leading provider of professionally monitored security services with 24/7 response in Europe and Latin America. More than 6 million families and small businesses in 18 countries rely on our innovative technology to protect what matters most to them. We integrate product development, design, sales, installation services and a 24/7 professional monitoring solution. We have a track record of continuous growth, as well as exciting plans to continue expanding, transforming, and leading the market into the future. 

Our success depends on our people, and we invest in them every day. Working with Verisure is being part of an industry-leading, world-class company that has a strong entrepreneurial spirit.  

We now have the opportunity for a IT Operations Coordinator to join our Technology Department. We are looking for a highly driven, talented and experienced developer.

The role will be based at our new, additional, technology site in Alicante, Spain. Backed by over 1,700 technologists worldwide based across our three key technology centres – our primary technology hub in Geneva (Switzerland), supported by Madrid (Spain), and Malmö (Sweden), and powered by one of Europe’s largest IoT platforms, we’re building something big, and we’re just getting started in Alicante. 

The IT Operations team monitors and supports critical systems to ensure stability and minimize downtime. They handle alerts and incidents promptly, resolving issues whenever possible or escalating issues to the appropriate stakeholders, to restore services quickly and effectively. The team is essential for maintaining operational continuity and driving process improvements.

Your responsibilities will include:

• Coordinate shifts and tasks for technicians.

• Oversee alerts and incident management, ensuring SLA compliance.

• Act as an escalation point in critical situations.

• Maintain updated documentation (runbooks, procedures).

• Conduct training sessions for the team.

• Collaborate with other IT teams (Service Desk, Problem, Change).

• Support post-incident analysis and continuous process improvement.

• Be available for on-site work in rotating shifts and on-call duties.

Candidate Profile

You are a key Coordinator ensuring rapid response and smooth resolution of critical IT incidents across a 24x7 environment. You are the leader who brings clarity and direction during high-pressure IT incidents, guiding teams toward swift resolution.

Essential Qualifications

• Proven experience in IT operations and incident coordination.

• Experience leading teams in 24x7 environments.

• Knowledge and ITIL certification.

• Fluent in English and Spanish (spoken and written).

Highly Valued Qualifications

• Proficiency with tools such as Jira, Opsgenie, Helix.

Competencies

• Leadership: Ability to guide and motivate teams in high-pressure, 24x7 environments. Coaches and develops technicians, fostering growth and technical excellence.

• Calm under pressure: Maintains composure and clarity during critical incidents and escalations.

• Stakeholder Management: Communicates effectively with internal teams, external vendors, and business stakeholders to ensure alignment and timely resolution.

If you’re not sure you meet every requirement, we encourage you to apply anyway — you might have a good fit for this role or another opportunity within our team.

Verisure will offer you 

• Lunch included at our offices 🍽️ You won’t need to pay for your daily meal when you are at the office! :)

• Dynamic and vibrant environment 💥Our office is an open-plan space in which you will be able to interact with the best professional from different teams at all levels.

• International stakeholder projects 🌍

• Periodic team buildings! 💪 Because it’s important to have fun!

• Development: Tech Learning and Tech Carreer Plan

• Paid time off: 23 days and an additional bank of extra hours for even more flexibility.

Strong fit with our Company DNA  

Passionate in Everything We Do: Our people bring a contagious energy and a sense of urgency that is unmistakable. We create a vision and inspire others around that vision with full engagement and focus. We are all-in, and we love what we do. 

Committed to Making a Difference: We are courageous, we deliver what we promise through hard work and resilience. We make a difference, through operating with discipline and doing what is needed. We are hands-on, and we aren’t afraid to get into the detail. We deliver results and we execute with excellence. 

Always Innovating: Our people make the impossible possible; it’s a continuous state of mind. We are purpose-driven, curious and we challenge the status quo. We believe good ideas travel, we share and reapply. We take smart risks, and we are not afraid to fail. We believe innovation can be big or small. 

Winning as a Team: We are determined to become number 1, and to do that we need to listen to one another, collaborate and work together. We play our part, fueled by a winning attitude and a fighting spirit. We celebrate our successes. We play to our strengths and our diversity to deliver even better outcomes, while developing and supporting one another. We believe that together we go further, and that nothing is impossible. 

With Trust & Responsibility: Our people take responsibility for the people we protect. We are accountable and reliable. We role model operating with integrity. We trust and empower one another to do the right thing, always. We deliver on our promise through world-class expertise and meticulous know-how. And, we do this with humility while being honoured to play such an important role in society. 

Diversity, inclusion, equity, and belonging at Verisure 

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.