D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
For this position we are looking for an experienced IT Onsite Support Specialist with strong networking skills to support our client in Bubendorf, Switzerland. This is an initial 6-month onsite contract with a high possibility of extension. The role combines hands-on end-user support with solid knowledge of networking infrastructure. This is not a network architect position but requires senior-level expertise in IT support and network troubleshooting.
Responsibilities:
- Provide high-level onsite IT support for end-users, including hardware, software, and peripherals
- Troubleshoot network-related issues at the local site, including LAN/WAN, switches, routers, and connectivity
- Collaborate with remote IT teams and network engineers for incident resolution and service improvements
- Support office, laboratory, and production IT environments (typical in pharmaceutical settings)
- Manage and support user accounts, IT assets, and endpoint devices
- Install and configure networking equipment and perform basic diagnostics
- Coordinate with vendors and escalate issues when necessary
- Ensure compliance with internal IT processes and security guidelines
- Extensive experience in IT support roles, with a focus on onsite services
- Strong hands-on knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, etc.)
- Practical experience with Cisco or similar networking equipment
- Certifications such as CCNA, CCNP, CompTIA Network+, or comparable (e.g. Juniper, CISSP) are highly desirable
- Ability to handle complex troubleshooting and multitask in a dynamic environment
- Experience in GxP-regulated or pharmaceutical environments is a plus
- Proactive, self-driven, and reliable team player
- German language skills are a strong asset; English proficiency is required
- All candidates must provide a Criminal record not older than 3 months
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
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What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
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