Are you eager to become part of a top-tier IT team at Aristocrat, where your career will grow and you will thrive in an inclusive, vibrant setting? Aristocrat’s mission is to Bring Happiness to Life Through the Power of Play, and we encourage our employees to perform at their highest level each day. As an IT Onsite Support Engineer located in Sofia, you will lead support for global IT efforts and offer remarkable technical help. This opportunity offers a fast-paced, cooperative work environment where you will be essential in maintaining excellent customer service and technical knowledge.
What You'll Do- Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
- Manage service requests and incidents through various channels: in-person, email, and live Zoom meetings.
- Deliver concierge IT support services specifically for executives.
- Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.
- Build, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing.
- Manage complex administration of user accounts in Active Directory and other business systems.
- Support local and remote video conferencing and collaboration tools, including Zoom.
- Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.
- Handle service requests and incidents through various channels, such as Zoom and email.
- Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.
- Develop and detail technical processes and procedures to support continuous improvement.
- Strong emphasis on delivering excellent customer experience and effective de-escalation.
- Committed to addressing challenges through collaboration, demonstrating strong communication and interpersonal abilities.
- Ability to rapidly adapt to shifting priorities and work independently with minimal supervision.
- Strong focus on continual process improvement.
- Ability to manage multiple tasks in a fast-paced technical environment.
- Extensive technical understanding of Windows and Microsoft technologies, including Active Directory and advanced user account administration.
- Strong working knowledge of Microsoft Intune and Microsoft Azure, including endpoint management, identity, access, and cloud-based IT services.
- Experience with remote technical assistance tools, video conferencing, and meeting room AV systems.
- Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow.
- Certifications required or preferred: A+, MCITP (required), Security+, Network+ (plus), ITIL Foundation.
Ready to advance your IT career? Join us at Aristocrat and become part of an ambitious group dedicated to excellence and innovation in the gaming and entertainment industry. Apply today and help us bring happiness to millions of players worldwide!
Travel Expectations
NoneAdditional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Skills Required
- 2nd-level onsite support experience including device builds, rebuilds, backups, deployments, and technology refreshes
- Extensive technical knowledge of Windows and Microsoft technologies, including advanced Active Directory user account administration
- Strong working knowledge of Microsoft Intune and Microsoft Azure for endpoint management, identity and access
- Experience supporting remote technical assistance tools, Zoom, video conferencing and meeting room AV systems
- Experience with ITSM, issue tracking, and asset management platforms, including ServiceNow
- Ability to build and maintain internal knowledge base (KB) articles and technical documentation
- Deliver executive/concierge IT support and manage incidents via in-person, email, and live meetings
- MCITP certification
- A+ certification
- Security+ certification
- Network+ certification
- ITIL Foundation
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Medical coverage offers multiple Aetna options with preventive care fully covered and $0 in‑network outpatient mental health visits, plus employer‑paid premiums on at least one dental and one vision plan. Feedback suggests first‑day eligibility and HSA funding increase perceived value.
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Parental & Family Support — Paid parental leave provides up to 12 weeks for primary caregivers and 10 days for secondary caregivers, with adoption/surrogacy reimbursement and access to Lyra sessions. Feedback suggests these supports materially enhance family and mental wellbeing.
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Equity Value & Accessibility — The SuperShare program matches employee share purchases with free shares up to a defined annual limit, with clear enrollment windows and a two‑year vest. Feedback suggests this structure delivers uncommon ownership value compared with standard ESPPs.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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