D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Elimination and processing of faults in the industrial environment (1st/2nd level support)
- Act as the main point of contact for employees who are experiencing computer issues
- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
- Evaluation, creation and development of solutions in the industrial sector
- Elaboration and implementation of standards in the field of industry as well as participation in concepts for the industrial IT environment
- Resolve software, hardware and device issues reported by the end users
- Installation, configuration and ongoing usability of desktop hardware and software
- Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
- Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
- Remote access solution (VPN) implementation and support
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required
- Oversee the maintenance and tracking of assets
- Advise and train staff on computer operations and software applications
- Good understanding of Information Technology; trends, products and solutions
- 1+ years’ experience in a similar position supporting a variety of technologies and services
- Experience with:
- Windows OS (Windows 10 & 11)
- Microsoft Office & Office 365 applications
- PC\Laptop hardware
- PC\Laptop peripherals, including printers
- Mobile devices
- Basic knowledge of
- Active Directory
- Exchange
- ITIL certification and familiarity with the Service Now ticketing system is an advantage
- GMP-/GxP knowledge is a plus
- Highly self-motivated and directed with a keen attention to detail
- Customer focused with a passion and drive for customer satisfaction and delivering business values
- A service-oriented mindset and always striving to deliver on tasks and projects
- Ability to work independently as well as willing to follow directions and best practices
- Great communication and interpersonal skills
- Fluent German (at least C1) and English (written and spoken) communication skills
- Friendly, supportive and flexible personality with quick learning ability
- Good team player with planning and organizing skills & multi-task
- Candidates have to declare Criminal record extract not older than 3 months
- Paid Special Leaves
- Edenred Card (can be used in >16.000 restaurants, hotels and gas stations in Germany)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Vouchers (B-day voucher, wedding, and new born surprise, 5-years and10-years anniversary surprise)
- Further development and professional advancement
- Friendly and international working environment
- Competitive salary and various benefits
- Company-sponsored events
Is IT in your DNA?
Top Skills
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies.
Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals.
Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management.
Company Profile
Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT.
Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified.
We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
