Let’s build a healthier future, together! By combining our unique strengths, we are redefining healthcare through sustainable action and innovation. For a behind-the-scenes look, check out this video to see how we at Roche are making personalized health care a reality.
The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. You will be located here, in the heart of Vienna, no matter if you work on a mySugr®, Accu-Chek®, navify® or any other Roche product or solution. You can read more about the history of mySugr & Roche here.
*English version below*
Du bist technikbegeistert, proaktiv und suchst eine Rolle, in der du wirklich etwas bewirken kannst? Wir suchen jemanden, der unsere IT vor Ort nicht nur verwaltet, sondern zum echten Erlebnis macht. Als IT Onsite Enablement Partner sorgst du dafür, dass unsere Kolleg:innen die besten digitalen Tools haben, um ihr volles Potenzial auszuschöpfen. Dein Fokus liegt dabei auf reibungslosen Abläufen, zufriedenen Mitarbeitenden und einer modernen Arbeitsumgebung. Da wir an zwei Standorten in Wien präsent sind (in 1010 und 1210), bist du regelmäßig zwischen den beiden Standorten unterwegs – eine abwechslungsreiche Rolle, die dir zudem großartige Entwicklungschancen innerhalb des globalen Teams von Roche Digital Technologies bietet.
Im Fokus dieser Rolle steht nicht der klassische IT-Support – für operative Anfragen haben wir bereits tolle Onsite-Support-Teams vor Ort. Du fungierst stattdessen als strategischer Business Partner: Deine Mission ist es, unsere digitale Transformation aktiv mitzugestalten, die Akzeptanz moderner Lösungen zu fördern und zukunftsweisende IT-Enablement-Strategien direkt vor Ort zu entwickeln.
Deine Mission: Das digitale Arbeitserlebnis gestalten
Du bist das Gesicht der IT: Du sorgst für ein exzellentes digitales Erlebnis an unseren Standorten.
Du berätst und begleitest: Du unterstützt unsere Teams bei der Nutzung konzernweiter IT-Lösungen und Prozesse.
Du förderst Wissen: Durch Schulungen hilfst du dabei, dass alle sicher und gerne mit unserer IT arbeiten.
Du koordinierst: Ob externe Partner oder interne Remote-Teams – du hältst alle Fäden zusammen und stellst sicher, dass der Service stimmt.
Du treibst Qualität: Anhand von Daten erkennst du Trends, verbesserst unsere Prozesse und sorgst dafür, dass unsere Ziele (SLAs) erreicht werden.
Du gestaltest aktiv: Vom IT-Einkauf über das Asset-Management bis hin zur Automatisierung – du packst an, wo Prozesse effizienter werden können.
Du baust Brücken: Du arbeitest eng mit globalen IT-Teams zusammen, um neue Standards einzuführen und spannende lokale Projekte umzusetzen.
Du behältst den Überblick: Egal ob Budgetplanung, IT-Audits oder Disaster Recovery – du bist die verlässliche Stütze vor Ort.
Was du mitbringst
Du hast Erfahrung im IT-Service-Management (z. B. ITIL) und kennst dich mit MacOS bestens aus.
Projekte zu leiten macht dir Spaß, und du gehst Herausforderungen lösungsorientiert an.
Du hast eine agile, unternehmerische Denkweise und arbeitest gerne über Silos hinweg zusammen.
Du bist neugierig, handelst integer und brennst für innovative Lösungen.
Hardware, Software, mobile Geräte – du fühlst dich in gängigen IT-Umgebungen zu Hause.
Du kannst dich sicher auf Deutsch (B2) und Englisch (C1) verständigen.
Bonus: Du hast erste Erfahrung mit KI-gestützter Workflow-Automatisierung? Dann bist du bei uns genau richtig!
Was dich bei uns erwartet
Ein Team, auf das du zählen kannst: Wir sind ehrgeizig, leidenschaftlich und entwickeln gemeinsam Produkte, die weltweit einen Unterschied machen.
Ein Umfeld, das inspiriert: Wir arbeiten agil, funktionsübergreifend und leben den Wissensaustausch.
Benefits, die begeistern: Apple-Hardware, Fitness, Öffi-Ticket, Verpflegungsangebot, Sprachkurse, Budget für professionelle Schulungen, Weiterentwicklungs-Programme und vieles mehr
Flexibilität: Flexible Arbeitszeiten und Home-Office-Optionen
Ein Büro zum Wohlfühlen: Dachterrasse, eine voll ausgestattete Küche und Barista-Kaffee mitten in Wien – und das vielleicht beste Team der Welt!
Hinweis zu deinem Gehalt: In Österreich sind wir verpflichtet, das Mindestgehalt laut Kollektivvertrag anzugeben (brutto 3.843 EUR/Monat). Aber keine Sorge: Wir bieten wettbewerbsfähige Gehaltspakete, die genau auf deine Erfahrung und den aktuellen Markt abgestimmt sind.
English Version:
We’re seeking an innovative and proactive IT Onsite Enablement Partner who can empower employees with the tools, resources, and knowledge they need to do their jobs effectively and reach their full potential. You continuously evaluate and improve the employee experience through subject matter expertise in the digital workplace, focusing on efficiency, employee satisfaction and ensuring business continuity.
This is a varied role and can give you a springboard into other careers in Roche Digital Technologies and beyond. Within this position you will frequently travel between our 2 sites (1010 and 1210) in Vienna.
Rather than traditional user/helpdesk support (as we already have an awesome onsite support team!) this is a strategic enablement role focused on driving digital transformation
Your upcoming mission:
Accountable and responsible owner of the digital employee experience for the respective sites
Act as a digital enabler for our business colleagues & functions
Providing technical consultancy for enterprise workplace experience solutions and processes
Increasing the adoption of IT services and solutions
Local Service Delivery Coordination of our onsite managed service provider engineers and remote enablement teams
Ensure SLAs and XLAs are met and drive continuous improvement through trend analysis
Run IT procurement, purchase, vendor and contract management
Keeping track of changes in the enterprise platforms and solutions’ portfolio to suggest usage in your area of responsibility
Automating repeating manual tasks in order to gain efficiency
Leverage available service data (e.g.: Nexthink, SNOW) for predictive support
Manage IT asset management and hardware lifecycle planning processes
Drive consolidation and adoption of onsite services (e.g. events support) by leveraging internal and external provider synergies. Drive the user experience and promote best practice
Lead communication initiatives to promote high levels of engagement and adoption of IT services
Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with global IT product teams
Support & drive budgeting process related to the respective sites
Conducting IT local audits, inspection and certification requirements
Support local Business Continuity management and IT Disaster Recovery planning activities
Essential skills for your mission:
Strong IT Service Management capabilities, e.g. ITIL
Understanding of MacOS technical background support
Managing delivery projects
Manage risks progressively and in a way that leads to opportunity
Lean-Agile & Enterprise mindset that can break down silos
Focus on delivery through collaboration, and partnering up with global peers for joint success
Understanding of standard office operating systems, devices and applications
Experience with ticketing systems and troubleshooting hardware, software and mobile devices
Working knowledge of the ITIL processes in an IT service delivery organisation.
Solid written and oral communication skills in German (B2) and English (C1).
Bonus skills:
Workflow automation using AI
What to expect:
Ambitious and passionate people building meaningful products for a global audience
An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams
Loads of benefits ( Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, upskilling programs...)
Flexible working hours and home office policy, 5 weeks vacation
An amazing office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!
In Austria, mySugr has a legal obligation to disclose the minimum salary according to our collective agreement, which is a gross EUR 3,843 per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.
Who we are and what we care about?
We are committed to providing a healthy, equal and inclusive working environment for our employees to bring true relief to the patient! We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow - both professionally and personally.
As a healthcare pioneer committed to transforming the lives of billions of people around the globe, we push boundaries to redefine what is possible. We know that early, accurate diagnosis is essential to maintain health, prevent disease and help advance new, targeted treatments and potential cures for the world’s most serious health problems. We have a passion for innovation and a profound commitment to make a lasting impact on society by continuing to improve the standard of care for humankind. Our culture inspires us to create healthcare that is sustainable, efficient and financially viable. Healthcare that is built on people’s needs, strong data and clinical insights. Healthcare that saves lives.
Interested? Great. We’d like to hear from you! Just click that “Apply Now” button and send us your CV in English …. and anything else that you think might impress us.
Roche is an Equal Opportunity Employer.
Skills Required
- Strong IT Service Management capabilities, such as ITIL
- Understanding of macOS technical support
- Experience managing delivery projects
- Lean-Agile and enterprise mindset
- Knowledge of standard office operating systems, devices, and applications
- Experience with ticketing systems and troubleshooting hardware, software, and mobile devices
- Working knowledge of ITIL processes in an IT service delivery organization
- German language proficiency at B2 level
- English language proficiency at C1 level
- Experience with AI-assisted workflow automation
Roche Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Roche and has not been reviewed or approved by Roche.
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Retirement Support — U.S. materials describe a 401(k) with both matching and an additional company contribution, supported by formal plan documents and true‑up features. This structure is positioned as a standout element of the total package, particularly at Genentech.
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Leave & Time Off Breadth — Time‑off provisions include substantial vacation, a year‑end shutdown, and a paid six‑week sabbatical after six years. These elements indicate a recharge‑oriented approach within the U.S. offering.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, and mental‑health resources alongside well‑being programs. Benefits pages consistently highlight breadth across core health coverage elements.
Roche Insights
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible. Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management. Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
