Join a Team That’s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!
The incumbent is required to provide technical including hands-on services in the management, operations and maintenance of the global computer network hardware and software, intranet, internet, portal, communications, LANs, WANs, VPNs, and related connectivity infrastructure. Duties include operating and maintaining network and connectivity components; monitoring network security; resolving network problems and service incidents; and supervision of Technical and Support Staff as required. To ensure success as a network specialist, you should possess in-depth knowledge of network technologies and five (5) years of experience in a similar role and level. Ability to work independently. Must be able to work rotating shifts including participating in 24/7/365 schedules that may include weekends and being on call.What You'll Do:
Designing, implementing, and managing Cisco and other network infrastructure, including routers, switches, firewalls, IPS/IDS and wireless controllers/access points.
• Performing network monitoring, troubleshooting, and performance tuning to ensure high availability.
• Implementing and managing WAN/LAN, VLANs, quality of service (QoS), and VPN connectivity, Cisco AnyConnect.
• Troubleshooting and resolving network outages, security breaches, and connectivity issues.
• Maintaining network security policies by implementing firewalls, IDS/IPS, and access control lists (ACLs).
• Working expertise in network and routing protocols (BGP, OSPF, EIGRP, STP, HSRP, VRRP, TCP/IP, DNS, DHCP).
• Hands-on experience with Cisco switches (Catalyst, Nexus), routers (ISR, ASR), and firewalls (Cisco ASA, Cisco FTD, FortiGate, Palo Alto).
• Experience with LAN/WAN architecture, MPLS, VPNs, and network security best practices.
• Ability to troubleshoot network issues using Logs, Wireshark, packet captures, and CLI tools.
• Knowledge of firewalls, security appliances, and network access control (NAC).
• Strong problem-solving and analytical skills with the ability to handle high-pressure network incidents and troubleshoot efficiently.
• Excellent communication skills to work with cross-functional teams, clients and external vendors.
• Performing disaster recovery planning, network documentation, and compliance audits.
• Experience with multi-vendor network environments and data center networking.
• Ensure 24/7 network uptime and monitor performance using tools like SolarWinds, Wireshark, and/or Similar.
• Ability to work independently
• Must be able to work rotating shifts including participating in 24/7/365 schedules including weekends and being on call.
Education:
Two years of a post-secondary program in IT, Computer Science or closely related (Must have)
Bachelor’s degree program in IT, Computer Networking, Computer Science or closely related (Highly Desirable)
Experience, Certificates, Licenses, & Registration:
Verifiable Five (5) years of experience in a similar role and level. (Must have)
MINIMUM:
Active, valid and verifiable of the following (Must have)
Two years of a post-secondary program in IT, Computer Science or closely related (Must have)
CCNP- Enterprise/R&S (Must have)
Implementing Secure Solutions with Virtual Private Networks (SVPN) (Must have)
At least two of the following and willingness to complete the remaining within allotted time (usually 6 months) (Must have)
FCP in Secure Networking with FortiOS Administrator
Securing Networks with Cisco Firewalls (SNCF)
Palo Alto Network Security Professional
RECOMMENDED (In Addition to the Minimum above)
CCNP Security (Highly Desirable)
CISSP (Highly Desirable)
Forti Analyzer (Highly Desirable)
Bachelor’s degree program in IT, Computer Networking, Computer Science or closely related (Highly Desirable)
Why Join Us?
Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.
Bill Gosling Outsourcing – Where your career thrives!
Skills Required
- Five years of experience in a similar role
- Two years of a post-secondary program in IT or Computer Science
- CCNP - Enterprise/R&S
- Implementing Secure Solutions with Virtual Private Networks (SVPN)
What We Do
Bill Gosling Outsourcing is a global business process outsourcing (BPO) company providing accounts receivable management, customer experience, and contact center management services. They offer tech-enabled solutions and AI innovation for customer communication and back-office operations.
