IT Matter Mobility Analyst (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

Description:

The Information Technology (IT) Matter Mobility Analyst coordinates, executes and facilitates digital client data transfers in a key role within the Matter Mobility team. The IT Matter Mobility Analyst will work closely with Information Technology management to support the Information Technology Department in data transfers associated with the onboarding and off-boarding of client matters and related matters.

Key Responsibilities Include:

• Implement Firm’s policies and procedures regarding the transfer of digital client matter records into and out of the Firm.
• Transfer digital records to and from the Firm’s document management system and other related repositories.
• Ensure inbound digital records and metadata are correctly classified and assigned to the correct client matter workspaces.
• Ensure outbound digital record transfers are accurately documented and classified into a repository for due diligence tracking.
• Responsible for utilizing FTP server technology, security and encryption controls, metadata structure, database reporting and critical system dependencies.
• Assist in the coordination of the Matter Mobility processes, including but not limited to, confirmation of all vital documentation and updating the Firm’s tracking system while ensuring data integrity is maintained.
• Ensures that client requests for transfers or returns are properly and timely processed.
• Export requested data from the Firm’s Document Management System.
• Work with various data formats and conversions while also troubleshooting data transfer issues and problem resolution.
• Serve as a resource to answer any questions regarding the transfer process.
• Special projects and additional duties as assigned and directed by management.

Qualifications:

• Minimum 2+ years of related working experience. law firm familiarity preferred.
• Strong knowledge of PC configuration and technical troubleshooting, including familiarity of file systems & formats.
• Knowledge of legal software and other IT applications/software (e.g. iManage, Milan, ServiceNow, Windows Office Suite, Windows Server).
• Knowledge of best practices for managing and transferring large datasets.
• Knowledge of data privacy and methods to keep data secure, such as encryption, MFA, etc.
• Knowledge and hands-on familiarity with Windows File Share Administration as well as Active Directory.
• Experience with server and/or desktop virtualization technologies.
• Functional understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.).
• Knowledge and proficiency in Microsoft Office Suite with the ability to learn and adapt to new technologies.
• Experience in Client Technical Support.
• Exceptional written and communication skills, including the ability to effectively communicate results of assigned workload.
• Knowledge of Information Technology principles and practices strongly preferred.
• Strong critical thinking and problem-solving skills.
• Attention to detail and quality-focused work along with teamwork, patience, and a desire to help clients and staff.
• Ability to multi-task in multiple situations.
• Professional demeanor and strong work ethic.

Minimum Education:

• Bachelor’s Degree

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being. Below is a list of just some of the benefits we offer: generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

Benefits may vary by position and office.

Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.