IT MARKET ENGINEER I

The Market Engineer role supports IT systems used in Front of House and Back of House environments, including networks, hardware, software, and property‑specific platforms such as PMS, POS, and gaming systems. This role focuses on day‑to‑day system support, troubleshooting, and assisting with technology implementations to ensure reliable operations and a positive guest experience while following organizational standards.

Responsibilities

• Supports the deployment of systems, tools, and processes for projects and initiatives under the guidance of senior Market Engineers. 
• Assists with tracking project tasks and ticket progress to help ensure work stays on schedule and meets service expectations. 
• Follows established standards and procedures, helping document updates and identify gaps or issues. 
• Meets assigned ticket quotas by resolving issues within defined SLAs and service expectations.
• Supports project work by completing assigned tasks on time and helping ensure projects stay on schedule.
• Works closely with Property IT leadership and business partners to understand requirements and help translate them into technical solutions. 
• Applies working knowledge of Caesars business processes, system platforms, and infrastructure to support solution design and daily operations. 
• Assists with vendor coordination, evaluations, and documentation related to compliance, and technical requirements. 
• Collaborates hands‑on with delivery and support teams to resolve issues and support business objectives. 
• Stays current with relevant technologies and tools, contributing ideas to improve system reliability, efficiency, and service quality. 

Qualifications

• 1–4 years of overall business experience, including hands‑on experience supporting or maintaining Information Technology systems. 
• Must be able to obtain Non-Key MS Gaming License and Responsible Vendor Certification.
• Strong analytical and problem‑solving skills with the ability to troubleshoot issues and support practical solutions. 
• Ability to provide technical input, recommendations, and assistance based on experience, working collaboratively with senior engineers and stakeholders. 
• Effective communicator with the ability to clearly explain technical concepts to both technical and non‑technical audiences. 
• Demonstrated ability to work productively in both collaborative and challenging situations. 
• Experience working with vendors and service providers, assisting with coordination, issue resolution, and follow‑up. 
• Contributes to a collaborative, team‑oriented environment through cooperation, reliability, and accountability. 
• Adapts quickly to changing priorities and business needs while maintaining focus on service quality and delivery.
• Must be able to quickly assimilate data and communicate corporate information to key external and internal (employee) audiences.
• Must have the ability to deal effectively with executive clients (internal and external).
• Must be able to maneuver throughout all areas of the casino.
• Must be able to lift up to 25 pounds and carry up to 10 pounds.
• Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak, and understand English.
• Must be able to participates in an on‑call rotation to support outages and after‑hours incidents. 
• Must be able to accommodate in supporting a 24x7x365 environment. 

About UsHorseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1 since day one.  We know what gamblers want.  The casino boast over 1300 slot and video poker machines and largest table games area in the South.  We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge.  Make a bet on your favorite team in The Book.  We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.