IT Manager

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs.
We’re more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day.
At Vynca, our mission is to provide comprehensive care for more quality days at home.

About the job

We’re looking for a hands-on IT Manager to lead and operate the IT function at Vynca, a healthcare technology and services company focused on Palliative Care, Advance Care Planning (ACP), and Enhanced Care Management. In this role, you’ll manage a distributed team spanning multiple time zones—from Hawaii to the East Coast—while remaining technically engaged and ready to contribute directly when needed. This is a true player-coach position that sits at the intersection of team leadership and hands-on IT. You’ll set direction, develop and mentor your team, and oversee the security and compliance posture of our endpoint and access environment, while also being willing to jump in to provision a laptop, troubleshoot access issues, or assist with escalations alongside the team. As a healthcare organization that handles Protected Health Information (PHI) in a HIPAA-regulated environment, security, compliance, and the protection of sensitive patient data are core responsibilities woven into every aspect of this role.

What you’ll do

IT Operations & Team Management

• Lead and develop a distributed IT team operating across multiple time zones, ensuring consistent support coverage and service delivery across the organization.

• Own day-to-day IT operations, including hardware lifecycle management, software and endpoint provisioning, user support, and identity and access management for a fully remote workforce.

• Serve as a hands-on technical resource, assisting with hardware deployments, provisioning, troubleshooting, escalations, and security-related activities when necessary.

• Manage onboarding and offboarding processes in partnership with Human Resources and Security teams, ensuring timely, accurate, and auditable account and device provisioning.

• Maintain IT asset inventory and oversee hardware procurement, software licensing, vendor relationships, and budget management.

Compliance & Security

• Develop, implement, and enforce IT security policies and procedures aligned with HIPAA, SOC 2, and organizational security requirements.

• Ensure proper handling and protection of Protected Health Information (PHI) through strong access controls, endpoint security, and compliance-focused operational practices.

• Own identity and access management processes, including user provisioning, least-privilege access controls, authentication standards, and ongoing access reviews.

• Administer and maintain endpoint security tools, Mobile Device Management (MDM) platforms, and Single Sign-On (SSO) solutions to support a secure remote workforce.

• Support audit readiness efforts, compliance initiatives, and evidence collection activities while maintaining thorough documentation of IT policies, procedures, and controls.

Leadership & Growth

• Monitor and report on IT operational metrics, service levels, incidents, and trends, using data to drive continuous improvement initiatives.

• Partner with Engineering, Security, Compliance, Human Resources, and business stakeholders to support organizational growth, security initiatives, and technology needs.

• Identify opportunities to improve operational efficiency, strengthen security controls, enhance the employee experience, and scale IT processes across the organization.

• Provide leadership, mentorship, and professional development opportunities for team members while fostering a culture of accountability, collaboration, and service excellence.
  

Your experience and qualifications

• Experience: 5+ years of progressive IT experience, with at least 2 years in a management, team lead, or supervisory capacity.

• Healthcare or Regulated Industry Experience: Direct experience working within healthcare or similarly regulated environments, with strong familiarity with HIPAA, PHI handling requirements, security controls, and audit readiness practices.

• People Leadership: Proven experience managing distributed IT teams across multiple time zones, including establishing support coverage models and escalation processes.

• Hands-On Technical Expertise: Strong background in hardware support, software and endpoint provisioning, troubleshooting, identity and access management, and IT operations.

• Security & Compliance Knowledge: Practical experience implementing security best practices, access management controls, endpoint security measures, and compliance-focused IT processes.

• Platform Administration: Experience administering MDM solutions, SSO and identity platforms, and cloud-based collaboration and productivity tools.

• Communication Skills: Excellent written and verbal communication skills with the ability to effectively collaborate across technical and non-technical teams in a remote environment.

• Flexibility: Ability and willingness to support a distributed team operating across Hawaii Standard Time (HST) through Eastern Time (ET). Pacific Time Zone candidates are strongly preferred.

Preferred qualifications

• Experience working within a healthcare technology, healthcare services, or digital health organization.

• Familiarity with SOC 2, HITRUST, or similar compliance frameworks, including audit preparation and evidence collection.

• Experience administering endpoint management, device compliance, and security tooling within a remote-first organization.

• Relevant certifications such as CompTIA, ITIL, Security+, CISSP, or other IT and security-related credentials.

• Demonstrated ability to drive operational improvements, develop team members, and scale IT processes in a fast-growing organization.

At this time we are only considering applicants in the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Nevada, North Carolina, Oregon, Texas, Utah and Washington.

Additional Information

• The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks.

• Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment.

• Job Description Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein.

• Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.

• Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire.

• Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.