The Role
Lead and manage IT operations, ensuring stable, secure, and efficient systems. Oversee cybersecurity, network infrastructure (LAN/WAN/VPN/firewalls), technical support team, vendor contracts, backups, disaster recovery, and IT strategy aligned with business goals.
Summary Generated by Built In
To lead and manage the organization’s IT operations, ensuring the stability, security, and efficiency of IT systems. The role focuses on cybersecurity, network infrastructure, and technical support to support business continuity and organizational objectives.
Key Responsibilities:- Manage and maintain the company’s IT infrastructure, including servers, networks, systems, and hardware.
- Oversee cybersecurity operations, including:
- Implementing IT security policies and procedures.
- Monitoring, identifying, and responding to security threats and incidents.
- Ensuring data protection and compliance with applicable security standards.
- Manage network systems (LAN, WAN, VPN, Firewalls, Switches) and ensure optimal performance and availability.
- Lead and supervise the Technical Support team, ensuring timely resolution of technical issues and service requests.
- Develop and execute IT strategies aligned with business goals.
- Manage IT vendors, service providers, and related contracts.
- Prepare regular reports on IT performance, risks, and system availability.
- Ensure data backup processes and disaster recovery plans are in place and tested.
- Support digital transformation initiatives and system upgrades.
RequirementsQualifications & Experience:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 4–5 years of experience in an IT Manager or similar leadership role.
- Strong hands-on experience in:
- Cybersecurity
- Network administration and management
- Technical support and IT operations
- Solid knowledge of operating systems (Windows / Linux) and network infrastructure.
- Professional certifications are preferred, such as: CISSP, CISM, CCNA, CCNP, ITIL, or equivalent.
- Strong leadership and people management skills.
- Excellent problem-solving and decision-making abilities.
- Effective communication and stakeholder management skills.
- Strong analytical and risk management capabilities.
- Ability to work under pressure and manage multiple priorities.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, or related field
- 4-5 years of experience in an IT Manager or similar leadership role
- Hands-on experience in cybersecurity (implementing policies, threat monitoring and incident response)
- Experience in network administration and management (LAN, WAN, VPN, firewalls, switches)
- Experience in technical support and IT operations, including team leadership
- Solid knowledge of operating systems (Windows, Linux)
- Professional certifications such as CISSP, CISM, CCNA, CCNP, ITIL (preferred)
- Strong leadership and people management skills
- Excellent problem-solving and decision-making abilities
- Effective communication and stakeholder management skills
- Strong analytical and risk management capabilities
- Ability to work under pressure and manage multiple priorities
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Ninja is an online supermarket and delivery platform founded in 2022 in Riyadh, Saudi Arabia. It provides a wide range of products, including groceries, beauty, and household essentials, delivered in under 30 minutes through a network of dark stores. The company operates across Saudi Arabia and has expanded its services to other GCC countries, focusing on speed, reliability, and convenience for its customers.
