JOB SUMMARY
Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.
CANDIDATE PROFILE
Education and Experience
• Hotel or Hospitality Management education, awareness of global hospitality technology trends. Experience in assignments at international locations. Back of the house and guest facing operational and technical experience with hospitality management systems. Minimum 3 years in an Associate Supervisory role.
OR
• Bachelor’s degree level or equivalent. Minimum 2 years project management experience. Proven negotiation skills.
CORE WORK ACTIVITIES
General
• Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.
• Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.
• Monitors assigned company owned and managed offices to verify IT operations are running effectively.
• Meets with direct manager to provide updates on IT activities and business plans.
• Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.
• Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.
People
• Owns IT vendor relationship for properties in scope.
• Participates in the Talent Acquisition process according to company procedures.
• Verifies induction program for new associates or associates transferring to new role is effective.
• Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.
• Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.
• Verifies effective communication, training, and execution of all talent development programs and related initiatives.
• Develops a personal management style that is intended to bring positive results from Associates.
• Builds and maintains positive and effective relations with direct team members.
Product
• Strives to remain informed on the most up to date knowledge regarding vendor activities.
• Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.
• Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.
• Where assigned, documents technology pilot scope and objectives with business partners.
Process
• Maintains IT inventory for the assigned properties/offices in cluster.
• Manages IT Agreements for assigned properties.
• Verifies associates are treated appropriately and in alignment with local operational practices.
• Verifies the execution and tracking of rollouts on a timely basis.
• Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.
• Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.
• Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.
• Implements best practices and suggests enhancements with the intent to benefit the wider IT community.
• Implements IT policies and procedures as received by regional IT.
• Attends IT Education Calls.
• Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.
• Completes other reasonable duties as requested by leadership.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamMarriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
