TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
TransPerfect Connect is engaging independent contractors to provide French–English customer support services for a global retail and e-commerce client known for its focus on quality, craftsmanship, and elevated customer experience.
Contractors will support customer interactions across phone and email channels, assisting with product inquiries, order-related questions, and post-purchase support. This opportunity is ideal for individuals who can deliver a thoughtful, polished, and service-driven customer experience in a remote environment.
Scope of Services
Contractors may perform services including:
- Providing customer support through inbound phone and email interactions
- Assisting customers with product-related inquiries, including fit, materials, fabric care, and general product knowledge
- Supporting order placement, tracking, returns, and general account inquiries
- Addressing customer concerns using a solution-oriented and professional approach
- Delivering a customer experience aligned with premium retail standards
- Documenting interactions in designated systems as required for service delivery
- Following general service guidelines while adapting communication to meet individual customer needs
Work Structure
This is a contract-based independent contractor opportunity.
- Services are performed remotely
- Client support is primarily needed during operating hours of Monday through Friday, 9:00 AM to 6:00 PM Turkey Time
- Contractors indicate their availability within these hours and are offered work based on project needs and availability
- Work volume may vary and is not guaranteed
- Contractors may support up to full-time hours depending on business demand and individual availability
Ideal Profile
- Native or near-native fluency in French
- Strong professional-level English communication skills (spoken and written)
- Experience in customer service, call center support, or customer-facing roles
- Retail or e-commerce experience preferred
- Comfortable managing both phone and written customer interactions
- Strong communication, problem-solving, and multitasking skills
- Ability to work independently in a remote environment
Technical Requirements
- Reliable high-speed internet connection
- Quiet, private workspace suitable for voice interactions
- Laptop provided
Compensation
- Competitive rates based on experience, market alignment, and project requirements
- Payment terms and structure will be outlined during the contracting process
Qualification Process
Candidates will complete a brief qualification process to assess language proficiency, communication skills, and readiness to provide customer support services.
Contractors who meet qualification criteria may be engaged for current or future projects based on client needs.
Independent Contractor Relationship
This opportunity is offered on an independent contractor basis. Contractors are not employees of TransPerfect Connect and are responsible for managing their own work arrangements in alignment with applicable laws and regulations.
Pre-employment background check is required.
TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
Skills Required
- Native or near-native fluency in French
- Strong professional-level English communication skills
- Experience in customer service or call center support
- Retail or e-commerce experience
- Strong communication, problem-solving, and multitasking skills
- Comfortable managing phone and written customer interactions
TransPerfect Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TransPerfect and has not been reviewed or approved by TransPerfect.
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Leave & Time Off Breadth — Leave offerings can feel workable in certain roles, with PTO and occasional floating-holiday style time off described as available. Flexible scheduling and remote arrangements (notably in interpreting/contact-center work) add practical day-to-day benefit value for some.
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Healthcare Strength — Core health coverage is presented as available, commonly including medical, dental, and vision options alongside life and disability coverage. Plan choice (including FSA/HSA-style options) suggests baseline protection benefits exist even if overall sentiment is mixed.
TransPerfect Insights
What We Do
The world's best businesses know that potential customers can be anywhere. TransPerfect helps our clients to be everywhere. With global headquarters in New York and offices in 140+ cities across six continents, TransPerfect is the world's largest provider of language services and related technologies. The TransPerfect family of companies enables organizations to speak the language of global business through: - Translation and Language Services - Website and Software Localization - Globalization Management Technology - Multicultural Marketing - Legal Support and E-Discovery - E-Learning Platform Internationalization - Multimedia and Studio Solutions - Interpretation and Call Center Support
