IT Manager

The Vita Coco Company, created in 2004 by Co-CEO Michael Kirban and Ira Liran, produces the leading brand of coconut water in the United States with a growing presence around the world. 

In 2021, The Vita Coco Company became a publicly traded, Public Benefit Corporation. With a growing portfolio of natural products, The Vita Coco Company has identified its public benefit purpose as creating ethical, sustainable products that uplift communities and do right by our planet by harnessing and protecting nature’s resources.  

In 2022, The Vita Coco Company was certified as a B Corporation™ furthering the Company’s commitment toward operating its business as a force for good, while delivering better-for-you products. 

Vita Coco is headquartered in New York City with international offices in London and Singapore. The Company is Nasdaq-listed under ticker symbol COCO. 

Summary:

The Vita Coco Company is seeking an IT Manager - NYC with a focus on employee experience, modern work, efficiency, and MSP operations: 

As an IT Manager, you will play a pivotal role in shaping our organization’s technology landscape. Your primary focus will be on enhancing employee experience, optimizing modern work practices, and driving efficiency across our Managed Service Provider (MSP) operations. You’ll also coordinate with our UK IT operations function to help operate an effective help desk process for all our International locations.  

Responsibilities: 

Employee Experience Enhancement: 

• Collaborate with cross-functional teams to understand employee needs and pain points related to technology. 

• Develop strategies to improve user satisfaction, streamline processes, and enhance productivity. 

• Champion initiatives that foster a positive digital workplace experience. 

• Train team members on software and hardware 

Modern Work Optimization: 

• Stay abreast of industry trends and emerging technologies. 

• Implement modern work practices, including remote work solutions, collaboration tools, and digital workflows. 

• Drive adoption of efficient tools and platforms that empower our workforce. 

• Ensure reliable operation of office infrastructure (Wi-Fi, printers, shared devices).  

Efficiency and MSP Operations: 

• Work closely with our MSP partners to ensure seamless service delivery. 

• Optimize resource allocation, ticket management, and incident resolution. 

• Monitor key performance indicators (KPIs) related to efficiency and service quality. 

• Track and maintain hardware and software inventory 

Help Desk: 

• Oversee and execute 1st and 2nd level support. 

• Define escalation paths, response times, and service level agreements (SLAs). 

• Foster a customer-centric approach in resolving technical issues. 

Onboarding & Offboarding: 

• Lead the IT onboarding process for new hires, including: 

• Preparing and configuring laptops, workstations, and mobile devices. 

• Setting up user accounts, email, VPN, and access to internal systems. 

• Conducting IT orientation sessions covering company systems, security policies, and best practices. 

• Manage IT offboarding by disabling accounts, collecting company equipment, and ensuring data security. 

• Continuously improve onboarding procedures for efficiency and consistency across the organization. 

Qualifications: 

• Bachelor’s degree in Information Technology, Computer Science, or related field. 

• Minimum of 5 years of relevant IT experience, including managerial roles. 

• Hybrid – Minimum 3-4 days onsite. 

• Strong understanding of employee experience, modern work practices, and MSP operations. 

• Familiarity with cyber security principles and best practices. 

• Excellent communication skills and the ability to collaborate across departments. 

At The Vita Coco Company, compensation decisions are dependent upon a variety of factors, which may include, but are not limited to: skill set, experience, education, training, licensure and certifications, knowledge and abilities of the applicant, alignment with market data, and other business and organizational needs. A reasonable estimate of the current pay range for this position is $85,000 - $95,000. This range may vary for positions that will be performed outside of California, Colorado, Nevada, New York City, Westchester County, NY, Rhode Island, or Washington.

The Vita Coco Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.