Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.
We are looking for a highly technical and hands-on IT Manager to join Conviva in our Foster City office, to lead and scale our IT operations and infrastructure while driving strategic initiatives that align with our fast-paced SaaS business. You will play a critical role in ensuring the security, efficiency, and reliability of our systems, tools, and user support.
What Success Will Look Like:
- Own the architecture, deployment, and maintenance of IT infrastructure and SaaS applications while guiding day-to-day IT operations.
- Define and improve IT processes around incident response, SLAs, security, onboarding/off-boarding, and asset management.
- Collaborate cross-functionally with Engineering, Finance, HR and other internal stakeholders to deliver seamless IT experiences aligned with business objectives.
- Own the global IT roadmap, from infrastructure upgrades and system implementations to compliance initiatives and IT automation.
- Oversee IT onboarding for new hires - including device provisioning, account setup (Okta, O365, etc.), and orientation.
- Create and maintain documentation and policies for IT operations, data security, backup, disaster recovery, and acceptable use.
- Manage vendor relationships and procurement of IT assets, ensuring cost-effective and timely delivery of services.
- Lead key IT projects, such as endpoint management improvements, VPN/A/V upgrades, and SaaS application rollouts.
- Ensure systems are compliant with security and regulatory standards (e.g., SOX, GxP), partnering with internal audit, security, and compliance teams.
- Monitor and improve IT performance using analytics and KPIs to drive decisions around support efficiency and system reliability.
Who You Are & What You've Done:
- 5+ years of proven experience as an IT Manager or similar role, preferably in the SaaS or software industry.
- Hands-on expertise in systems administration, cloud services, networking, and endpoint management. .
- Strong technical foundation in tools and platforms, such as:
- Okta, Azure, Google Workspace Admin, Office 365 Admin
- Jamf, MaaS360, Intune
- Jira, Slack, Zoom, ZenDesk, Active Directory
- Meraki, Cisco AnyConnect, VPN & Wi-Fi troubleshooting
- Experience managing Mac and Windows environments, as well as mobile device management.
- Proven ability to lead technical teams and deliver IT solutions that scale with the business.
- Skilled at identifying opportunities for automation and process optimization across IT workflows.
- Excellent communication skills, capable of translating complex IT issues into business-friendly terms
- Comfortable working in regulated environments and supporting security and compliance audits.
- Bachelor's degree in Information Technology or related field (or equivalent experience).
- Project management experience (Agile familiarity a plus).
The expected salary range for this full-time position is $160,000- $200,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.
Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.
Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!
Similar Jobs
What We Do
The Conviva Operational Data Platform is the first and only real-time stateful monitoring and analytics platform on the market empowering companies to perform real-time optimization of anything that impacts user experience across applications, networks, platforms, devices, access points, and more – connecting backend infrastructure performance to front-end revenue generation and everything in between.
Unlike current observability solutions that limit their focus primarily to infrastructure performance metrics, user-centric operational analytics gives you the capability to get a true real-time lens into everything impacting your users’ experience, enabling you to monitor, manage, and optimize their interactions like never before.
More than 250 industry leaders – including CBS, CNN, DAZN, HBO Max, Hulu, Red Bull, RTL, Sky, Sling TV, TED, Turner, and Univision – rely on Conviva to drive time-critical decisions at every level of their organization, reducing customer churn, increasing viewer engagement, driving new monetization models, and growing ROI.
In 2006, Conviva’s founders sparked a revolution that defined measurement, analytics, and user experience in streaming entertainment. Today, the company continues to push the industry forward and provide the insights and context companies need to thrive in the digital world.
