IT Manager

Description

SuperCom is seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company.

We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing SuperCom’s hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects.

The position includes:

·        Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills.​

·        Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction.​

·        Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment.​

·        Define IT infrastructure strategy, architecture, and processes to align with organizational goals.​

·        Ensure the security of data, network access, and backup systems.​

·        Lead desktop and help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions.​

·        Monitor performance and maintain systems according to requirements.​

·        Troubleshoot issues and outages effectively.​

·        Act as the focal point of contact for all IT services.​

·        Lead and support corporate IT initiatives, including projects related to the company’s deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.

Requirements

·        Minimum of 4 years' experience as a System Administrator.​

·        At least 2 years' experience in an IT Manager role.​

·        Experience working with IT infrastructure systems in a Microsoft based environment.

·        Proven experience managing VMware based virtual environments.

·        Proven experience managing Microsoft 365.

·        Excellent verbal and written communication skills.

·        Proficient in English speaking and writing.

·        Team Player.

·        Experience as an IT Manager – Advantage.

·        Experience managing an environment which is SOX and ISO 27001 compliant - an advantage.

·        Experience with AWS / Azure – an advantage.

·        Knowledge of Dev-Ops concepts and ability to provide assistance to the dev teams with CI/CD - an advantage.