IT Manager

Position Summary:
The IT Manager ensures smooth daily operations of the organization's technology environment. This includes managing IT support services, overseeing hardware and network infrastructure, and maintaining robust security protocols. The role demands a versatile IT generalist with hands-on expertise in system administration, network management, security practices, and user support.
 
Duties and Responsibilities:

• Help Desk Oversight: Work with the Managed Service Provider (MSP) to ensure timely and effective resolution of technical issues for internal users.
• Device and Equipment Management:
• Oversee corporate laptop imaging using virtual machines.
• Manage office equipment, including routers, firewalls, monitors, keyboards, mice, and other peripherals.
• Ensure all hardware configurations meet security and performance standards.
• Mobile Device and MDM Management:
• Administer Mobile Device Management (MDM) systems and integrate devices securely with company systems.
• Configure and secure mobile devices to protect organizational data.
• Application Deployment and Scripting:
• Prepare and deploy secure scripts for Mac and Windows devices to automate tasks such as installing or uninstalling applications.
• Create and maintain scripts for system management and troubleshooting.
• Website and File Hosting:
• Manage website hosting and ensure secure file hosting via FTP.
• Oversee WordPress updates and adhere to web security best practices.
• Network Administration:
• Maintain network configurations, troubleshoot performance issues, and ensure reliable connectivity.
• Manage corporate firewalls and network security protocols.
• Security Management:
• Configure and monitor tools such as Cisco Umbrella and SentinelOne for virus detection and threat prevention.
• Proactively address system vulnerabilities and safeguard user and client data.
• Software and Single Sign-On Administration:
• Administer business-critical software systems and manage single sign-on (SSO) tools to streamline and secure access.
• MSP and Vendor Management:
• Coordinate with the Managed Service Provider to optimize help desk performance and ensure adherence to Service Level Agreements (SLAs).
• Inventory and Procurement:
• Maintain up-to-date company inventory and manage leases for IT assets.
• Evaluate equipment obsolescence and oversee procurement of new devices while adhering to security protocols.
• Office Technology Support:
• Manage office technology systems such as TVs, conference room equipment, and check scanning software.
• Ensure systems operate securely and reliably for all users.
• Documentation and Compliance:
• Maintain detailed records of system configurations, issue resolutions, and hardware inventory.
• Ensure compliance with internal policies and external regulations.
   

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of hands-on experience in IT operations, system administration, and network management.
• Proficiency with tools and systems including Cisco Umbrella, SentinelOne, and MDM platforms.
• Strong knowledge of WordPress, FTP hosting, and Mac/Windows scripting.
• Familiarity with MSP management and IT service best practices.
• Demonstrated problem-solving ability and a passion for exploring new technologies.
• Excellent communication and organizational skills.