IT Manager

RESPONSIBILITIES
This position offers a hybrid work model, with the office located in Warsaw.

• Extensive knowledge of application structures, common application tiered layouts, and advanced administration knowledge of a business application focused on general business activities as would be found in any enterprise sized business (ERP, CRM, B2B, or Finance related) or another enterprise grade platform and functional understanding of PaaS environments like OIC, DBaaS, ATP, or others.
• Participate in all aspects of the software development lifecycle for public cloud service offerings including planning, requirements, development, testing, and quality assurance
• Strong understanding of advanced troubleshooting, addressing and categorizing user issues with the application, ability to define and replicate issues or fully document issues observed for escalated response. Ability to work directly with development on defining bugs or issues and getting resolution support engaged quickly. Ability to help others to find resolution with product information.
• Participate in all aspects of the software development lifecycle for public cloud service offerings including planning, requirements, development, testing, and quality assurance
• Very good to Expert understanding of release management, deployment documentation, post deployment reviews, access and privileged access reports, and general environment comparisons. Ability to address variance, changes in the structures and potential feature impacts ahead of release. Ability to plan and coordinate multiple releases within a given change window.
• Responsible for Service Level Agreements or Operational Level Agreements for assigned IT Services.

Local Leadership and Employee Engagement for the Warsaw IT Service Delivery Center

• Cultivate an environment to inspire employees & promote business results
• Facilitate employee programs & local engagement activities
• Promotes "One UL Solutions"
• Champion implementation of ULS strategies and supports change management
• Engages with the Warsaw site leader and participates as part of their local leadership team
• Escalates impactful decisions to the IT VP of Technology

Safety Starts Here and Business Continuity

• Ensures site compliance with ULS safety protocols
• Supports and engages with local safety committee
• Promotes Safety Starts Here and builds local safety culture
• Ensures Business Continuity plans for IT exist and are maintained and are part of the site Business Continuity plan.
• Lead disaster response and recovery actions for IT in the site and ensure local leaders are engaged

Facilities and Site Investments

• Provide a comfortable and safe working environment across office space, lab and grounds in coordination with local and corporate facilities
• Overseeing implementation of Sustainability and facility related initiatives
• Coordinate with site contractors and vendors as required
• Responsibility for audit control and enforcement documenting audit testing and findings.
• Serve as ULS IT representative during audits & accreditation visits, as required
• Ensure IT site audit findings are resolved

QUALIFICATIONS

• Familiarity with public cloud best practices including right sizing, security and talent management.
• ISO27001 or comparable audit compliance familiarity. Certification encouraged.
• Demonstration of long-life cycle project management with advanced complexity.
• Familiarity with development lifecycle management to partner with application lifecycle.
• Demonstrated ability to perform management functions such as: managing staff performance through development of performance standards, managing employee relations issues, identifying training needs and planning to address those needs, planning staffing levels, assisting in long range operational planning, recommending annual operating goals and budgets, developing strategies to achieve goals, and maintaining budget performance.
• Detailed knowledge of the delivery of quality IT Services.
• 1 year of experience in implementing cloud solutions on public cloud platforms.
• Proven ability to collaborate with multidisciplinary teams of business analysts, developers, data scientists, and subject-matter experts

What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 125 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards:
  • Competitive remuneration package with yearly bonus
  • Mediclaim scheme for family
  • Group Term Life Insurance
  • Group Personal Accident Insurance
  • Training and Development (provided by UL University).

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL Solutions
#LI-MA1 #Hybrid
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
We solve our customers' problems. \"Helping clients meet their safety and performance goals means understanding their business processes from start to finish and not just focusing on project parameters.\" UL Solutions' Software & Advisory (S&A) services help customers reduce complexity, ensure compliance, improve quality and operational performance, and drive sustainability.