IT Manager

What makes a great company? Is it the products it produces, its reputation, or its culture?   At Victorious, we know it’s our people. 

Our people-first ethos permeates every aspect of our company — from practicing radical integrity to empowering each other to do our best work. This approach attracts the sharpest minds in the industry and creates a culture that places empathy and kindness squarely in the middle of our commitment to rigorous methodologies. These values ennoble our team with a passion and loyalty that move us toward the long horizon of sustainable success — for our customers and for us.

***While we are interested in every qualified candidate, unfortunately, we cannot sponsor visas. We are open to applicants who are based and authorized to work for any employer in the United States. 

The ask:

We're seeking an experienced IT Manager to join our team and manage our technical infrastructure, hardware, and software assets so our organization can operate efficiently in a fully remote environment. This individual has a strong understanding of how modern companies operate in a cloud-native environment, including modern business operation software (ex. Google Workspace, Slack, Hubspot, Asana), cutting-edge technologies (ChatGPT, Gemini), and the cyber security challenges such companies face. 

The expectation: 

• IT Management & Support: Implement, oversee, and maintain all aspects of the company's IT infrastructure and asset management, including hardware, software licenses & seat management, and web domains to ensure optimal performance and reliability.
• Lead IT infrastructure projects from conception to implementation, ensuring they meet business needs and are delivered on time and within budget.
• Continuously improve our environments to maximize the uptime of our systems, access, and our employees’ remote workstations. Troubleshoot all technical questions for our internal teams. 
• Cybersecurity Oversight: Collaborate with Leadership to develop and implement cybersecurity policies to protect company and customer data from cyber threats.
• Oversee employee cybersecurity training, perform risk assessments, and respond promptly to any security incidents. This individual will be a heavily contributing member of our Information Security Management Committee (ISMC) and will be responsible for staying up to date on cybersecurity best practices. Complete security questionnaires from our customers and prospects in alignment with our policies.
• Enable Tech Efficiency & Security in Service Delivery: Identify and assess data security risks in Victorious’s service delivery processes and work with department heads to problem-solve and enable individual contributors to execute our services in the most efficient and secure way possible.
• Support internal technology team: Support accessibility and security needs of the internal-use software built by our technology team to maximize adoption by our service delivery teams. Understand how technology tools integrate with service delivery processes and how they should inform our overall IT infrastructure and related policies.
• Stay up-to-date with industry trends and emerging technologies.

The “must- haves”:

• 5+ years of experience in IT support or a related field
• Strong knowledge of Mac and PC devices, cloud-native networks, and modern business software applications
• Extensive experience with Google Workspace, remote work environments
• Strong knowledge of cyber security best practices and how to maintain a well-functioning data security system
• Excellent communication and organizational skills
• Bachelor's degree in Information Technology, Computer Science, or related field

You’ll love working here and thrive if…:

• You are self-motivated and take ownership of your work
• You have the ability to work in a fast-paced environment
• You have excellent problem-solving and analytical skills
• You demonstrate effective communication and teamwork skills
• You give a sh*t about your work and are passionate about IT
• You demonstrate radical integrity and take your responsibilities seriously
• You are adaptable and comfortable in an agile, fast-paced, remote environment

Along with an amazing place to work, we offer:

• Excellent Medical (including a 100% employer-paid option*) / Dental / Vision / Life / LTD Insurance (Company will contribute equal value to other plan(s) offered)
• 401(k)/Roth Retirement Plan & Company Match
• 100% Remote Work Environment
• Unlimited Paid Time Off
• Company-Paid Holidays + Wellness Days
• Company-provided work equipment
• Robust SEO Training Program
• Monthly Remote Work Stipend
• Monthly Holisticly Wellness Credit
• Charitable Donation Company Match

A little bit about us:

From enterprise SEO efforts to boosting visibility for small businesses, Victorious is committed to helping marketers meet potential customers where they are — in organic search. 

We check our egos at the door and draw on our wealth of knowledge to make impactful recommendations that help our customers shine in search. Our commitment to best practices goes hand-in-hand with our commitment to transparency.

At the end of the day, one core belief informs everything we do: If we stay true to the best interests of our customers and our team, we will all succeed — together.

To learn more about us, please visit our website at victorious.com