Job Description
Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
Key Responsibilities:
- Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
- Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
- Coordinate with vendors for hardware issues and take ownership of complex incidents.
- Manage incidents and problems, and support local IT projects and rollouts.
- Maintain accurate asset records in the central CMDB.
- Serve as primary IT support at your location, including occasional support for other sites across Europe.
- Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
- Represent and promote IT services within the organization.
Who we look for
- Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
- Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
- Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
- Basic understanding of warehouse operations and handheld device configuration
- Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
- Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
- Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
- Excellent communication, time management, and collaboration skills across all levels
- Presentation and training abilities for small groups
- Good English and German skills
Senior IT‑Support‑Techniker ist in erster Linie verantwortlich für den Onsite-Support von Endanwendergeräten, das Asset-Management sowie die physische Wartung von IT‑Equipment wie Servern, Switches, Druckern, Verkabelung, Videokonferenzsystemen, mobilen Endgeräten, Handscannern, WLAN‑Systemen, Warehouse‑Tablets, In‑Vehicle‑Displays und Etikettendruckern.
Kernaufgaben:- Einrichtung und Wartung von Endanwender‑Hardware (z. B. WLAN‑Access‑Points, RF‑Scanner) gemäß SOPs und Handbüchern
- Bereitstellung von 2nd- und 3rd‑Level‑IT‑Support über ServiceNow unter Einhaltung der SLAs
- Koordination mit externen Dienstleistern bei Hardwareproblemen sowie Übernahme der Verantwortung für komplexe Incidents
- Management von Incidents und Problems sowie Unterstützung lokaler IT‑Projekte und Rollouts
- Pflege korrekter Asset‑Daten im zentralen CMDB‑System
- Hauptansprechpartner*in für IT‑Support am eigenen Standort sowie gelegentliche Unterstützung anderer Standorte in Europa
- Mitarbeit an IT‑bezogenen Projekten sowie Remote- und Vor‑Ort‑Support nach Bedarf, einschließlich Rufbereitschaft
- Repräsentation und aktive Förderung der IT‑Services innerhalb der Organisation
- Fundierte Erfahrung im 2nd‑Level‑Desktop‑Support (Windows 10, VPN, Citrix, Microsoft 365)
- Sicherer Umgang mit Endanwendergeräten, mobiler Geräteverwaltung (iOS, Android) sowie Peripheriegeräten (Drucker, Scanner, Etikettendrucker)
- Erfahrung mit Wi‑Fi/WLAN, Videokonferenzsystemen (Teams Rooms, IP‑Softphones, Teams Live Events) und Kollaborationstools
- Grundverständnis von Warehouse‑Abläufen und der Konfiguration mobiler Handheld‑Geräte
- Kenntnisse der IT‑Infrastruktur (Router, Switches, Verkabelung), File‑/Print‑Services, Active Directory sowie grundlegende Server- und Netzwerk‑Fehleranalyse
- Vertrautheit mit ITSM‑Tools (z. B. ServiceNow), ITIL‑V3‑Foundation‑Zertifizierung sowie Verständnis von Change- und Risk‑Management
- Ausgeprägte Serviceorientierung, Problemlösungsfähigkeit und Verantwortung für Themen von Anfang bis Ende
- Sehr gute Kommunikations‑, Zeitmanagement‑ und Teamfähigkeiten auf allen Ebenen
- Präsentations‑ und Schulungsfähigkeiten für kleine Gruppen
- Gute Englisch- und Deutschkenntnisse
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- Strong second-level desktop support experience
- Experience supporting Windows 10, VPN, Citrix, and Microsoft 365
- Proficiency with end-user devices, mobile device setup, iOS, Android, printers, scanners, and label printers
- Experience with Wi-Fi/WLAN, video conferencing systems, IP softphones, Teams Rooms, Teams Live Events, and collaboration tools
- Basic understanding of warehouse operations and handheld device configuration
- Knowledge of routers, switches, cabling, file and print services, Active Directory, and basic server and network troubleshooting
- Familiarity with ITSM tools such as ServiceNow
- ITIL V3 Foundation certification
- Change and risk management awareness
- Strong customer service, problem-solving, communication, time management, and collaboration skills
- Presentation and training abilities for small groups
- Good English and German language skills
A.P. Moller - Maersk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about A.P. Moller - Maersk and has not been reviewed or approved by A.P. Moller - Maersk.
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Healthcare Strength — Company materials and job postings consistently highlight comprehensive medical, dental, and vision coverage, with U.S. transparency-in-coverage links indicating established group plans. These benefits are framed as part of a global rewards approach that aims for a consistent experience across markets.
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Retirement Support — U.S. roles commonly include a 401(k) with company match, reflected across multiple current postings. Disclosures also describe retirement savings as a core element of the company’s global benefits framework.
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Parental & Family Support — A global minimum of 18 weeks of fully paid maternity leave signals a strong baseline for family benefits. Guidance encourages candidates to clarify local parental provisions, reflecting structured policy with country-specific application.
A.P. Moller - Maersk Insights
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
