Job Description: Information Technology Manager
FLSA Status: Exempt
Reports to: James Sharkey, President
POSITION SUMMARY
The IT Manager oversees the administration and support of the Epicor Kenetic ERP system at PSI, ensuring system performance, user support, and integration with shop floor operations. This role provides local IT support, collaborates with Corporate IT on broader initiatives, and maintains system documentation and training materials. The ideal candidate has strong Epicor Kenetic experience in a manufacturing setting and can work independently, including after-hours support when needed.
Key Responsibilities:
- Administer and support the Epicor ERP system, including:
- System configuration and user setup
- Dashboard and report customization
- Troubleshooting and resolving application issues
- Supporting upgrades and integrations
- Provide first-level support for PSI and assist with manufacturing shop floor systems
- Deliver desktops, hardware, and basic network support to local users
- Collaborate with Corporate IT for escalations, guidance, and project alignment
- Maintain system documentation and user training materials.
- Provide after-hour support as needed for critical issues or maintenance.
- Track and manage help desk tickets, escalating issues when necessary to ensure timely resolution
Pressure Systems International is an Equal Opportunity Employer M/F/Vets/Disabled, committed to a culturally diverse workforce. Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes United States citizen; or a permanent legal resident (green card holder).
RequirementsEducation:
- Bachelor’s degree in computer science, information technology, or related field
Qualifications:
- 5+ years of experience in ERP administration and support, with a focus on Epicor.
- Proven experience administering Epicor Kinetic ERP in a cloud or on-premises environment
- Strong understanding of Epicor Kenetic modules such as Manufacturing, Inventory, Order Management, and Financials.
- Epicor configuration, customization, and troubleshooting
- Supporting manufacturing operations and shop floor systems
- Networking and security principles
- Desktop and hardware support
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- High level familiarity with system integration and development
- Knowledge of business process modeling and workflow automation
Skills Required
- Bachelor's degree in computer science, information technology, or a related field
- 5+ years of experience in ERP administration and support, focused on Epicor
- Experience administering Epicor Kinetic ERP in a cloud or on-premises environment
- Strong understanding of Epicor Manufacturing, Inventory, Order Management, and Financials modules
- Experience with Epicor configuration, customization, and troubleshooting
- Experience supporting manufacturing operations and shop floor systems
- Knowledge of networking and security principles
- Desktop and hardware support experience
- Excellent communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- High familiarity with system integration and development
- Knowledge of business process modeling and workflow automation
- Must qualify as a US Person under ITAR and EAR requirements
What We Do
Safe Fleet has unified an unrivaled portfolio of best-of-breed smart solutions into an integrated safety platform for fleets of every type. Through its advanced technology group, we continue to innovate and deliver the smart solutions that fleets will need to survive and thrive in a changing world. We are redefining what fleet safety means with one-stop access to customized, integrated, and intelligent solutions that answer today’s safety needs and anticipate tomorrow’s challenges. By making them smarter, fleets are getting safer. And without safety first, efficiency and productivity is not even an option. We’re working hard to reduce preventable accidents – from providing onboard video systems to assure parents their children are in good hands on a school bus to protecting first responders with innovative firefighting equipment as they head into danger, or preventing back strain through installing ergonomic ladder racks - everything we do makes sure drivers, passengers, fire-fighters, in-the-field workers, and pedestrians arrive home safely
