The Role
Manage company IT infrastructure, hardware, networks, cloud workspaces, ERP support, cybersecurity controls, backups, user helpdesk operations, and IT assets. Provide hands-on troubleshooting, administer Microsoft 365 accounts and licenses, coordinate with vendors, maintain documentation and compliance records, support manufacturing and digital initiatives, and assist with IIoT connectivity and Power BI data extraction.
Summary Generated by Built In
Key Responsibilities
1. IT Infrastructure, Hardware & Network Management
• Manage all IT hardware: laptops, desktops, printers, scanners, switches, routers,
servers, and backup systems.
• Administer LAN/WAN, Wi-Fi networks, firewalls, VPN, VLAN configurations, and
network security controls.
• Perform regular monitoring, troubleshooting, and uptime optimization.
• Maintain network documentation, cabling layouts, and asset maps.
• Support basic cloud workspace operations (AWS Workspaces preferred; Azure
equivalent acceptable).
• Conduct preventive maintenance for all IT systems across office and shopfloor.
2. ERP System Support & User Coordination
• Provide first-level support for ERP usage issues.
• Coordinate with ERP vendors for bug fixes, enhancements, and user requests.
• Ensure stable ERP usage across Production, Stores, Purchase, and Accounts.
3. Cybersecurity & System Compliance
• Maintain endpoint protection, antivirus updates, firewall rules, and access
control.
• Ensure system backups and restore processes are correctly followed.
• Support compliance for ISO audits and internal policy adherence.
4. User Support & IT Helpdesk
• Provide hands-on support for company-wide IT issues.
• Manage user accounts, email activation, M365 licenses, password resets, and
peripheral configurations.
• Maintain timely support ticket closure and documentation.
5. IT Asset Management
• Keep an accurate inventory of all IT hardware and software.
• Manage AMC, warranty tracking, vendor coordination, and procurement
requests.
• Ensure asset tagging and compliance with IT policies.
6. Digital & Operational Support
• Assist in IIoT connectivity support.
• Support digital initiatives like paperless workflows, device integration, and
document management.
• Assist departments with Power BI data extraction support where required.
Requirements
Skills & Competencies
Technical Skills
• Strong hands-on capability in hardware troubleshooting and network
administration.
• Working knowledge of firewalls, routers, switches, VLANs, VPN, and Wi-Fi
setups.
• Basic working exposure to AWS Workspaces or Azure Virtual Desktop (preferred).
• Proficiency in Microsoft 365 Admin operations.
• Familiarity with ERP systems; experience in a manufacturing setup is
advantageous.
• Basic understanding of SQL, Power BI, or IIoT architecture (optional but
preferred).
Soft Skills
• Ability to independently manage day-to-day IT operations.
• Strong problem-solving skills and user support orientation.
• Effective communication and coordination across departments.
• Ability to document processes and maintain logs.
Qualification & Experience
• Bachelor’s degree in computer science / IT / Electronics.
• 4 to 7 years of experience in IT support, infrastructure management, or network
administration.
• Hands-on experience in hardware troubleshooting and network setup is
mandatory.
• Basic understanding of AWS/Azure cloud workspace preferred.
• Certifications like CCNA, ITIL, MCSE, or AWS/Azure Fundamentals will be an
added advantage.
Behavioral Attributes
• Proactive ownership and accountability
• Service-oriented mindset
• Strong work ethic and discipline
• Confidentiality and high integrity
Skills Required
- Bachelor's degree in Computer Science, IT, or Electronics
- 4 to 7 years of experience in IT support, infrastructure management, or network administration
- Hands-on experience in hardware troubleshooting and network setup
- Strong hands-on capability in hardware troubleshooting and network administration
- Working knowledge of firewalls, routers, switches, VLANs, VPN, and Wi-Fi setups
- Proficiency in Microsoft 365 administration
- Familiarity with ERP systems
- Basic working exposure to AWS WorkSpaces or Azure Virtual Desktop
- Experience in a manufacturing setup
- Basic understanding of SQL, Power BI, or IIoT architecture
- CCNA, ITIL, MCSE, or AWS/Azure Fundamentals certification
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Posimind Consulting is a Pune-based, technology-driven executive search and headhunting firm, with branches in Mumbai and Kolhapur. It helps organizations build strong teams by identifying and attracting senior and other high-caliber talent across sectors and roles. Its services combine strategic, quality recruitment with technology-driven candidate searches, AI-powered pre-assessments, and tailored HRMS solutions to strengthen workforce and organizational performance for clients.
.jpg)
