Job Description:
Description
We are looking for a highly customer focused, driven and dependable candidate to manage overall IT Operations at the Airbus India Training center (AITC) in Gurgaon. This position will functionally report to the Head of Digital Roof India Infrastructure & Workplace Services within Airbus India and organisationally to Head of Business & Operations in Airbus India Training Center. He/she will be responsible for all Digital aspects of the Airbus India Training Center
The candidate must have a proven record of delivering at least 80% of below key responsibilities in their previous roles.
Key Responsibilities
Ensure that Front Office team in AITC meet the desired SLA and other metrics
Manage a team of Engineers by monitoring the workload and prioritizing incidents and requests to ensure rapid responses to business needs
Stakeholder management and maintaining Business Relationship Management
Work closely with cross functional teams to plan and execute IT Infrastructure projects
Escalate issues and involve experts wherever required to resolve issues as quickly as possible
Provide technology expertise and thought leadership with an emphasis on End User Experience.
Driving Service Improvements for the IM Support team.
Be accountable for effective utilization of End Users IT Infrastructure
Refine and maintain policies, standards and technical processes.
Create, maintain and improve measurements that enable the organization to achieve operational SLAs with respect to service performance, availability, security, risk, and compliance
Prepare weekly/monthly status reports and management presentations
End to end responsible for site IT infrastructure Digital security, incident reporting and security incident remediation management.
Manage cross functional and vendor relationships associated with areas of responsibility.
Develop technical knowledge of each system within the company in order to understand the technologies and services the IM Support team is responsible for.
Maintain the end user devices and common infrastructure by ensuring up to date asset inventory
Annual Operational Plan (AOP) Management: keeping in mind the forecast and business needs.
Manage infrastructure Obsolescence (e-Waste) for front office and back office assets.
Responsible for yearly FAR (Fixed asset register) verification annually and as and when required by auditors.
Support the following applications and technologies for Digital
Operating System: Windows Server management, Windows 10, iOS and Mac OS
Google Workspace application
Devices like laptop, tablet, Virtual Desktops, Smartphone and iPad
Secured Printing Solutions
Meeting Room Support & special event support
Server, Storage, Network & WAN Infrastructure- basic support
Microsoft Operating System: Windows 10, Mac and iOS
Security Endpoint Products and solutions (AV, EDR, Proxy, DLP, VPN)
Enterprise Cisco Networking: LAN, WAN, Cisco call manager, DNS and Wi-Fi Technologies
IT Infrastructure Monitoring
CCTV Monitoring & Access control - IT Infra & Network Support
Supporting the following applications and technologies for Training Media
Cornerstone (E-learning); My TDS - Training Application
Briefing & Debriefing Facility support
Flight training & Maintenance training Classroom support
Supporting trainees, pilots during course & E-test
Ensuring all guidelines are followed as per DGCA established process
Ensuring zero non-compliance during audits
Supporting the following applications and technologies for Business Applications
Finance & Procurement Systems
HR Systems
Security Systems
Legal & Compliance Systems
Qualification
Technical graduate with 10 to 12 years of strong experience in IT Infrastructure and Services
ITIL Foundation Certified
Preference will be given to candidates having a Project Management and/or Agile certification.
Essential skills
Collaborative approach – ability to work well with others and communicating effectively
Problem solving strengths – ability to deal effectively with problems, this will involve understanding technical systems and processes to find solutions.
Ability to break down processes into simple steps in order to find efficiencies and improvement to simplify, provide clarity, enhance delivery.
Good organizational and planning skills, with attention to detail
Motivated, with a positive (can-do) and enthusiastic attitude
Good documentation skills, including writing policies and procedures
Must be flexible in approach to work content and responsibilities
Must be a self-starter and able to work with a minimum of supervision
Must be able to manage the tasks and time based on their priority.
Demonstrates a high level of commitment to end user experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
DigitalBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Technical graduate with 10-12 years of experience in IT Infrastructure and Services
- ITIL Foundation certification
- Project Management and/or Agile certification
- Experience managing enterprise Windows Server, Windows 10, MacOS and iOS device environments
- Experience with enterprise Cisco networking (LAN/WAN), Cisco Call Manager, DNS and Wi‑Fi
- Experience with endpoint security solutions (AV, EDR), Proxy, DLP and VPN technologies
- Experience with IT infrastructure monitoring, server/storage/basic network support, CCTV and access control
- Experience supporting training/media systems (Cornerstone, My TDS) and meeting room AV
- Strong stakeholder, vendor and team management skills; ability to meet SLAs and produce management reports
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
