The IT Manager will be an important addition to the growing team at the David Roberts Consulting (DRC) family of companies. This position will offer support to staff members, identify system problems, anticipate potential issues, and repair systems and software when necessary. The person will also anticipate potential issues and repair systems and software when necessary. This will include special projects, inventory management, and working closely with multiple teams across the organization.
Essential Duties and Responsibilities:
- Provide Level 1 support for general networking, computers, and other technology.
- Issue new employee credentials, managing set up for and distribution of equipment.
- Master Office 365, keeping employee roles, permissions, email groups, and team groups up to date.
- Become proficient in Smartsheet, Microsoft products, and Samsara, seeking innovative solutions and training staff to utilize the necessary tools for efficiency.
- Manage user and computer accounts, assisting virtual and on-site staff.
- Create and maintain an SOP on outage of power, internet, and applications; identify problems and workarounds to keep the process moving.
- Manage SiteGround and website needs, working with communications staff to develop SEO and reach.
- Diagnose and resolve complex software, server, and networking issues, pushing updates and ensuring compliance.
- Create inventory tracking system for all computers, laptops, and tablets (and associated paraphernalia), monitoring age, upkeep, and replacement information.
- Work with current vendors to configure systems for back-up and recovery, learning new database app to provide first-tier problem solving.
- Establish protocol and set up system network at new property, creating a multi-channel network for all buildings.
- Manage data storage of security videos; coordinate live streaming of security monitoring in various facilities, streaming into one location.
- Implement video capture from vehicle camera system, improving upload capabilities.
- Manage conference room updates to improve virtual meetings and data sharing.
- Monitor flagged emails, issuing company-wide training and warning on phishing attempts.
- Hardwire specific devices and install updates as needed.
- Create and maintain written and verbal procedures; prepare written technical documentation, training material, standards, reports, and other documents.
Other duties as assigned by leadership.
QualificationsThe IT Manager will be an important addition to the growing team at the David Roberts Consulting (DRC) family of companies. This position will offer support to staff members, identify system problems, anticipate potential issues, and repair systems and software when necessary. The person will also anticipate potential issues and repair systems and software when necessary. This will include special projects, inventory management, and working closely with multiple teams across the organization.
Essential Duties and Responsibilities:
- Provide Level 1 support for general networking, computers, and other technology.
- Issue new employee credentials, managing set up for and distribution of equipment.
- Master Office 365, keeping employee roles, permissions, email groups, and team groups up to date.
- Become proficient in Smartsheet, Microsoft products, and Samsara, seeking innovative solutions and training staff to utilize the necessary tools for efficiency.
- Manage user and computer accounts, assisting virtual and on-site staff.
- Create and maintain an SOP on outage of power, internet, and applications; identify problems and workarounds to keep the process moving.
- Manage SiteGround and website needs, working with communications staff to develop SEO and reach.
- Diagnose and resolve complex software, server, and networking issues, pushing updates and ensuring compliance.
- Create inventory tracking system for all computers, laptops, and tablets (and associated paraphernalia), monitoring age, upkeep, and replacement information.
- Work with current vendors to configure systems for back-up and recovery, learning new database app to provide first-tier problem solving.
- Establish protocol and set up system network at new property, creating a multi-channel network for all buildings.
- Manage data storage of security videos; coordinate live streaming of security monitoring in various facilities, streaming into one location.
- Implement video capture from vehicle camera system, improving upload capabilities.
- Manage conference room updates to improve virtual meetings and data sharing.
- Monitor flagged emails, issuing company-wide training and warning on phishing attempts.
- Hardwire specific devices and install updates as needed.
- Create and maintain written and verbal procedures; prepare written technical documentation, training material, standards, reports, and other documents.
Other duties as assigned by leadership.
Skills Required
- Provide Level 1 support for networking, computers, and other technology
- Issue new employee credentials and manage equipment setup/distribution
- Master Microsoft Office 365 and manage roles, permissions, email and team groups
- Become proficient in Smartsheet, Microsoft products, and Samsara
- Manage user and computer accounts for virtual and on-site staff
- Create and maintain SOPs for outages and incident workarounds
- Manage SiteGround and website needs, support SEO efforts
- Diagnose and resolve software, server, and networking issues and push updates
- Create inventory tracking system for computers, laptops, tablets and accessories
- Coordinate with vendors on backup and recovery configurations
- Establish network protocol and setup at new properties, multi-channel networking
- Manage security video storage and coordinate live streaming across facilities
- Implement video capture and improve upload for vehicle camera systems
- Manage conference room AV updates to enhance virtual meetings
- Monitor flagged emails and deliver company-wide phishing training
- Hardwire devices and perform necessary hardware installations and updates
- Produce written technical documentation, training materials, SOPs, standards and reports
What We Do
David Roberts Consulting leads a portfolio of businesses that provide practical solutions in security, mental health transportation, and fleet management, aiming to make communities safer, stronger, and more efficient.
