systemsGo is seeking an experienced IT Manager to join our team and provide dedicated support to a key client.
Responsibilities:
IT Service Management
- Act as the primary point of contact for all interactions with Global IT
- Coordinate and facilitate collaboration with Global IT teams across regions
- Manage and track SLA and KPI performance, ensuring service targets are met
- Oversee ITSM processes, including:
Ticket management
Change management
Incident management - Prepare and deliver monthly operational and service performance reports
Vendor & Service Provider Management
- Manage relationships with IT vendors and service providers
- Oversee service delivery quality and contractual adherence
- Support Request for Quotation (RFQ) processes
- Develop and review Statements of Work (SOWs)
- Ensure cost-effective and compliant vendor engagements
Project & Operational Planning
- Provide small-scale project management (PMO) support for IT initiatives
- Support IT-related separation or transition projects, as required
- Plan and coordinate:
Device refresh cycles
Office relocations
IT support for business changes and expansions
Governance, Security & Compliance
- Ensure adherence to IT governance, security policies, and standards
- Support compliance activities, audits, and audit responses
- Manage and oversee Privileged Access Management (PAM), including:
- Just-In-Time (JIT) access controls
- Secure access governance
Required Skills & Competencies:
- Strong understanding of IT Service Management frameworks (e.g., ITIL)
- Experience working with global, distributed IT teams
- Proven vendor and service provider management capabilities
- Solid knowledge of IT governance, security, and compliance principles
- Hands-on experience with ticketing systems, SLA/KPI tracking, and reporting
- Project coordination or small-scale PMO experience
- Excellent communication skills in a cross-functional, multicultural environment
Preferred Qualifications:
- Experience in multinational or regional IT operations
- Familiarity with enterprise identity and access management tools
- Experience supporting business transformations, separations, or relocations
Skills Required
- Strong understanding of IT Service Management frameworks (e.g., ITIL)
- Experience working with global, distributed IT teams
- Proven vendor and service provider management capabilities
- Solid knowledge of IT governance, security, and compliance principles
- Hands-on experience with ticketing systems, SLA/KPI tracking, and reporting
- Project coordination or small-scale PMO experience
- Excellent communication skills in a cross-functional, multicultural environment
What We Do
-Who We Are systemsGo was started in 1998 because we believed there was a better way to address the special IT needs of Tokyo businesses, and starting in 2008 we began our expansion into other locations in Asia including Hong Kong, Shanghai, Singapore, Beijing, Sydney, Taiwan, New Delhi and Seoul. We saw partnership and process as the keys. We would work side-by-side with our clients to help reduce costs and improve efficiency. To date, we’ve shared our expertise with hundreds of companies. They come to us because we find the best engineers and project managers. We train our people to use their experience and creativity to assess an IT system and make it better. And we ensure our own accountability through an online tracking system that gives our clients 24×7 access to every move we make on their behalf. -Mission Statement We listen to our clients to understand their business needs. We design and deliver solutions from our range of professional services, creating value to benefit all stakeholders. To achieve this we combine an enriching and satisfying employment environment with a culture of customer service excellence and an unwavering pursuit of quality through devoted adherence to process and continuous improvement. -Our Core Principles Customer Service Excellence Enriching Employment Environment Unwavering Pursuit of Quality -Locations Australia | Greater China | India | Japan | Singapore | South Korea
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