As the Tech Manager you will lead and oversee Tech within your Production Country, ensuring stable delivery, compliance, and colleague-focused support. Manage Tech Operations teams and Tech PMs to secure local rollouts of global tech solutions, aligned with global standards and business needs.
-Take full accountability for Tech Operations and tech rollouts within the Production Country - being a first point of escalation for tech-related issues within Production Country
-Lead Tech Ops teams, ensuring strong team performance and talent development
-Ensure delivery of stable operations and end-user support services
-Secure compliance with H&M/global policies, local regulations, and audit requirements, e.g. MMR and MMS
-Drive proactive initiatives to identify and resolve operational issues and risks early
-Own tech budget/P&L management (invoicing, forecasting, financial reporting)
-Manage procurement of local services and vendors in line with global guidelines
-Provide direction for local adaptation of global solutions, ensuring relevance to market needs
-Champion cyber security initiatives and ensure alignment with global security standards
-Collaborate with stakeholders across the Global Tech organization.
-Partner with global product and service teams to secure readiness for rollouts
-Adapt global rollout plans to local conditions while delivering on set timelines and targets
-Monitor and report on key performance indicators, ensuring continuous improvement
-Support new tech capabilities from rollout into business-as-usual, including post go-live stabilization and tech operations in collaboration with the Tech centers, focusing on value realization
-Contribute to governance and reporting models, sharing learnings with continental/ global
-Create and manage risk and risk register for the Production Country.
Qualifications-Bachelor’s degree in Computer Science, Technology Operations, or equivalent experience
-3+ years’ experience in ITSM, service delivery, or infrastructure leadership
-Experience leading teams, managing tech operations, and delivering IT solutions
-Exposure to sourcing, production, retail or consumer-facing tech environments preferred
-Strong budget management and forecasting skills
-Excellent stakeholder management, vendor management, and communication skills
-Certified in ITIL Foundation (3 and/or 4); agile experience desirable
-Familiar with agile working methodologies
- Contract negotiation experience and management
-Occasional international travel required
–Proficient in English and local language, both written and spoken
Additional Information
Skills Required
- Bachelor's degree in Computer Science, Technology Operations, or equivalent experience
- 3+ years of experience in ITSM, service delivery, or infrastructure leadership
- Experience leading teams, managing technology operations, and delivering IT solutions
- Strong budget management and forecasting skills
- Excellent stakeholder management, vendor management, and communication skills
- ITIL Foundation certification, version 3 and/or 4
- Familiarity with agile working methodologies
- Contract negotiation and management experience
- Proficiency in English and the local language, written and spoken
- Exposure to sourcing, production, retail, or consumer-facing technology environments
- Agile experience
H&M Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about H&M Group and has not been reviewed or approved by H&M Group.
-
Healthcare Strength — Medical, pharmacy and vision options with low employee costs and free dental are available, alongside telehealth and inclusive offerings such as transgender, bariatric and fertility coverage. These features are highlighted as solid for U.S. retail roles, with some availability for part‑time positions depending on eligibility.
-
Leave & Time Off Breadth — Vacation, flexible wellness days, company‑paid holidays and a paid birthday off are offered, with some paid time off available to part‑time staff. The time‑off structure is presented as generous within the retail context.
-
Parental & Family Support — Eight weeks of paid parental pay for mothers and fathers is provided, complemented by adoption assistance and healthy pregnancy/babies programs. These family supports add depth to the core medical coverage in the U.S. package.
H&M Group Insights
What We Do
Founded in 1947, H&M Group is a global design company with ~4,702 stores in 76 markets and 56 online markets. At H&M Group, we believe in making great design available to everyone. It’s essential in everything we do. Our family of brands and business ventures offer customers around the world a wealth of fashion, beauty, accessories and homeware, as well as modern menus with fresh and local produce at some of the brands’ in-store eateries. But design is so much more than just products; it’s about clever design processes, efficient product flows, creating experiences that enrich, and smart solutions that benefit all our customers. Sustainability is always at the core of our business. Not only because we like to do what’s right — but it’s also beneficial for our business. We will continue to push for change and lead the way towards a more inclusive and sustainable fashion future. Do you want to join us? We will trust you with great responsibility right from the start, reward a passionate mindset and encourage an entrepreneurial spirit. When you start a career with H&M Group, there’s no limit to where it can take you. H&M Group's Moderation Policy: Welcome to H&M Group’s official LinkedIn page. Ask questions, exchange ideas and meet members and employees from all over the world. This page is moderated daily and we always do our best to answer each one of you in a timely manner. Please remember to keep a friendly tone and in line with LinkedIn’s legal terms at https://www.linkedin.com/legal/user-agreement Comments and posts that contain foul language, are off-topic or unnecessarily rude will be deleted. We also encourage you to report any inappropriate content. We use an external tool to handle the comments on our page, so please note that your comments can be stored. For questions, please contact our team at [email protected].
