WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.
Description:
As the Manager of Systems Operations, you will be responsible for the delivery and availability of the WebMD Health Services SAAS platform that delivers content and services for the Health Services division of WebMD. This position is part of WebMD Health Services Operations team supporting a highly transactional, geographically distributed, Internet facing infrastructure. You will be working within an environment with highly sensitive HIPAA data.
Responsibilities:
Mentor, hire, and supervise a staff of Systems Administrators/Engineers.
Collaborate with internal business partners and stakeholders.
Review and analyze existing operational policies, procedures, and infrastructure for effectiveness and efficiency and develop strategies for improvement.
Lead department operational scheduling, planning, and projects.
Drive a culture of automation and simplicity to optimize infrastructure operations proactively, focusing on how to improve operational performance, efficiency, and availability.
Address and coordinate production issues outside of working hours as necessary.
Manage Operational budget, optimizing costs.
Minimum Qualifications:
Bachelors of Science degree or equivalent experience.
5+ years of demonstrated leadership and project management experience supporting critical production infrastructure.
Basic understanding of SAAS infrastructure networking (L2-L3), TCP/IP, Internet Services (DNS, Load Balancing), and Firewalls.
Basic understanding of key security concepts and auditing requirements.
Experience with supporting Microsoft Windows in a production environment.
Preferred Skills:
Previous experience in a Service Provider or Software Development organization.
Experience with an on-premise datacenter environment.
Previous experience with writing policies and procedures.
Prior experience in technical operations in direct support of application delivery.
Knowledge of Windows/Linux OS commands/utilities (process, network, file systems, job control, etc).
As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction, or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.
Skills Required
- Bachelor of Science degree or equivalent experience
- 5+ years of leadership and project management experience supporting critical production infrastructure
- Basic understanding of SaaS infrastructure networking, including L2-L3 networking, TCP/IP, DNS, load balancing, and firewalls
- Basic understanding of security concepts and auditing requirements
- Experience supporting Microsoft Windows in a production environment
- Experience in a service provider or software development organization
- Experience with on-premise data center environments
- Experience writing policies and procedures
- Experience in technical operations supporting application delivery
- Knowledge of Windows and Linux operating system commands and utilities
What We Do
Our Company: WebMD is a leading provider of health information services to consumers, physicians, healthcare professionals, employers and health plans. Our Business: WebMD is the leading provider of health information and services to consumers and healthcare professionals. The online healthcare information, decision-support applications and communications services that we provide: help consumers take an active role in managing their health by providing objective healthcare information and lifestyle information. make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. enable employers and health plans to provide their employees and plan members with access to personalized heath and benefit information and decision support technology that helps them make informed benefit, provider and treatment choices.
