IT Manager - Network Services

Join our Team at Portland Community College

Please Note: PCC currently limits employment to individuals residing in Oregon and Washington. Employment offers are contingent upon the ability to establish residence in Oregon or Washington.

Portland Community College will also ensure that applicants requiring reasonable accommodation for the hiring process are provided for. If reasonable accommodation is needed, please contact the PCC Talent Acquisition Team at [email protected].

Portland Community College is the largest post-secondary institution in Oregon and 19th largest in the nation, serving approximately 80,000 full- and part-time students. With four comprehensive campuses, five workforce training and education centers, and 200 community locations in the Portland metropolitan area, our unique role is to make high-quality education accessible to everyone, creating opportunities for our students and contributing to the economic development of our community.

Under general direction, manages the day-to-day operations of an assigned functional area within Information Technology. Participates in the development, recommendation, and administration of policies, procedures and processes in support of assigned functional area within the department. Responds to inquiries from College departments and/or external agencies and supervises administrative services professionals, paraprofessionals, and technical/support staff.
The Information Technology Manager carries out operating policies and procedures with a focus in one functional area such as general technology, web, telecommunications, networking, media, or customer support.
See the classification description for additional information: https://www.pcc.edu/hr/employment/management-jobs/ITManager/

What You'll Do and Who We Are Looking For

These qualifications, skills and abilities are critical for success in this position. Throughout the screening process, you will be evaluated based on the demonstration of these qualifications.

• Enterprise Network Infrastructure Management Demonstrated experience managing enterprise network infrastructure, including network architecture, performance monitoring, configuration, troubleshooting, and implementation of network technologies. Experience with large, multi-site environments is preferred.
• Leadership & Team Management Experience leading, supervising, coaching, and developing technical teams, including assigning work, performance management, mentoring, and fostering collaboration.
• Project & Technology Implementation Proven success planning and leading complex IT infrastructure or network projects from planning through implementation, including technology upgrades, migrations, or enterprise deployments while meeting timelines and organizational goals.
• Strategic Planning & Operational Management Experience developing IT standards, policies, procedures, and operational processes that improve service delivery, security, reliability, and operational efficiency while aligning with organizational objectives.
• Vendor, Asset & Resource Management Experience managing vendor relationships, technology procurement, hardware/software lifecycle, asset management, licensing, and budgeting to support enterprise IT operations.
• Stakeholder Communication & Cross-Functional Collaboration Demonstrated ability to partner with leadership, business units, and cross-functional teams to communicate technical solutions, prioritize work, resolve issues, and support organizational initiatives.

Typical Duties and Responsibilities

• Plans, organizes, maintains, and manages the processes and operations of an assigned Information Technology program.
• Manages the activities of assigned program area to include: planning, implementing, administering and evaluating projects and services impacting College operations from a technology services perspective.
• Supervises administrative services professionals, paraprofessionals, and technical/support staff.
• Hires, evaluates, trains, disciplines and recommends dismissal of staff as necessary. Develops, recommends, and administers policies, procedures, and processes in support of Technology operations in assigned area of responsibility; implements and monitors compliance with approved policies, procedures, and processes. Participates in the development of standards and procedures for technology purchases and the utilization of outside vendors.
• Solicits, provides input into, and makes recommendations for the purchase of enterprise-wide technology solutions.
• Manages leased and purchased hardware and software.
• Collects and analyzes a variety of complex data and information.
• Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.
• Manages priorities and coordinates activities between applicable campus site(s) and District information technology services department.
• Participates in District-wide strategic and tactical planning to coordinate the delivery of products and services.
• Evaluates technology, sets standards, and makes appropriate recommendations for purchase and implementation.
• Provides project management for applicable technology deployments.
• Manages asset management activities, which include participating in the development of processes to track assets, manage and coordinate inventory, and/or other related activities.
• Works closely with vendor companies and other colleges and universities.
• Maintains vendor partnerships.
• Manages and participates in the installation, configuration, troubleshooting, maintenance, and repair of applicable technologies and associated equipment.
• Participates in the development and administration of section budget; implements and allocates resources following budget approval; approves expenditures. Participates in/on a variety of meetings, committees, task forces, and/or other related groups to communicate information regarding college-wide technology services, programs, areas of opportunity, and/or other pertinent information as appropriate.
• Serves as a liaison with other departments and students within the College in order to provide information on available resources, programs, and/or services.
• Positions in this classification may perform all or some of the responsibilities above and all positions perform other related duties as assigned.

Network Administration

Positions assigned to Network Administration may also be responsible for:

• Managing the architectural design of the District’s network infrastructure, evaluating products, planning the installation of new products and implementing technology changes in the network.
• Managing the daily operation of the network infrastructure including performance monitoring, configuration, and problem resolution.
• Overseeing the troubleshooting of the most complex networking problems while ensuring that networking staff members are appropriately trained.

Minimum Qualifications
To be considered, your application must demonstrate these minimum qualifications. (Experience is calculated based on the start and end dates you provide multiplied by the number of hours per week worked).

• Bachelor’s Degree in Information Technology or Computer Science discipline. Relevant experience may substitute for the degree requirement on a year-for-year basis.
• Five years progressively responsible, professional information technology experience related to area of assignment, including two years of supervisory experience.

Why You'll Love Working Here

The PCC district encompasses a 1,500-square-mile area in northwest Oregon and offers two-year degrees, one-year certificate programs, short-term training, alternative education, pre-college courses and life-long learning. As part of our College community, you’ll enjoy:

• A collaborative and inspiring campus community

• Opportunities for learning and professional development

Portland Community College embraces equity and inclusion as a priority. We are committed to building a community with a variety of backgrounds, skills, views, and life experiences. The more we value equity and inclusion, the more we will add value to the work we do and how we serve our students, engage with each other, and the Oregon Community that we serve. Creating a culture that honors equity and inclusion is our objective and the smart path forward.

Position GradeManagement L

Employment TypeFull time

Total Rewards Package / What We Offer

• Comprehensive benefit package designed to provide employees and their families, including domestic partners, with access to a broad range of benefit options. Includes Health, Dental, and Vision options, Group Life, Long-term Disability, Long-term Care, and Auto and Home Insurance programs

• Oregon PERS contribution - PCC currently fully funds the Oregon Public Employees Retirement System (PERS/OPSRP) pension and contributes an additional 6% into the employee's Individual Account Program under PERS/OPSRP

• Tax deferred annuity program and a deferred compensation program where employees may save additional pre-tax dollars for retirement

• PCC provides a tuition waiver for you, your spouse/domestic partner, and dependent children under 24 years of age, as well as partial tuition reimbursement for full-time employees at other accredited institutions

• Free access to the sport centers / campus gymnasiums, performing arts, and cultural events

• Generous Paid Leave (Pro-rated by FTE for Part-Time Employees) reference Management and Confidential Employee Handbook

  • 14.67 hours of vacation leave per month

  • 1 day of sick leave per month

  • 12 paid holidays

  • PCC Winter Break (when College is Closed)

  • 24 hours of personal leave per year

More detailed information on the benefits plans, who is eligible, and how to enroll or make changes can be found at pcc.edu/hr/benefits. Please email [email protected] if you have any questions.

How We Determine Initial Salary Placement

Minimum $94,209 to range midpoint of $115,404. Placement will generally not exceed the mid-point, based on qualifications, experience, and internal equity.

Oregon Veterans' Preference in Public Employment

Portland Community College complies with the Oregon Veterans' Preference in Public Employment law which provides qualifying veterans and disabled veterans with preference in employment. You will be given instructions during the application process to claim Veterans' Preference in the recruitment of this position, and to provide the documents required for verification of eligibility. Please do not send your documentation to the hiring manager directly. For verification of eligibility, please submit the following documentation:

• Veterans: DD214

• Disabled Veterans: DD214 and Letter from the Department of VA

Notice of the Availability of the Annual Security Report

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), you may view Portland Community College’s (PCC) most recent Annual Security Report (ASR) on the Department of Public Safety website. The ASR contains current security and safety-related policy disclosure statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information and resources, and drug and alcohol prevention programming. The ASR also contains crime statistics for Clery Act crimes which occurred on PCC properties for the last three calendar years. Paper copies of the ASR are available upon request at all Department of Public Safety offices.

PCC Employment Offers are Contingent Upon the Successful Completion of a Criminal Background Check

Please note that Portland Community College is not currently able to provide visa (e.g. H1-B Visa) sponsorship for potential employees.

Contact PCC at [email protected] if you have questions