IT Manager Milford, Ohio

Jeff Wyler Automotive Family – Corporate Office
Location: Milford, Ohio
Department: Information Technology
Position Type: Full-Time

Jeff Wyler Automotive Family is seeking an experienced, motivated, and service-oriented IT Manager to oversee and support the technology infrastructure across our corporate office and dealership locations.

The IT Manager will be responsible for managing day-to-day IT operations, maintaining network and systems infrastructure, overseeing telecommunications and phone systems, and ensuring our employees have the technology and support necessary to operate efficiently.

A strong background in business phone systems, telecommunications, network administration, and IT support is essential. The ideal candidate is a hands-on leader who can troubleshoot issues, manage technology projects, work with outside vendors, and provide strategic direction for the company's technology needs.

• Oversee daily IT operations, systems, and technology infrastructure.
• Manage and maintain servers, workstations, networks, printers, and other IT equipment.
• Ensure system reliability, security, performance, and availability.
• Manage software installations, updates, licensing, and hardware upgrades.
• Develop and maintain IT policies, procedures, and documentation.
• Oversee data backup, disaster recovery, and business continuity processes.

• Manage, maintain, and troubleshoot company-wide business phone systems.
• Demonstrate hands-on experience with VoIP, hosted phone systems, PBX systems, and telecommunications infrastructure.
• Oversee phone system installations, configurations, upgrades, and maintenance.
• Manage phone extensions, call routing, voicemail, call groups, and call forwarding.
• Coordinate with telecommunications providers and vendors to resolve service issues.
• Evaluate and recommend improvements to phone systems and communication technology.
• Support dealership and corporate office communication needs.

• Provide leadership and direction to IT staff and support personnel.
• Oversee help desk operations and ensure timely resolution of employee technology issues.
• Provide escalation support for complex hardware, software, network, and telecommunications problems.
• Establish service standards and accountability for IT support.
• Work closely with department managers and dealership leadership to identify technology needs.

• Maintain cybersecurity standards and protect company systems and data.
• Manage user access, permissions, and network security.
• Monitor systems for potential vulnerabilities and security risks.
• Manage relationships with technology vendors, service providers, and telecommunications partners.
• Evaluate technology solutions, negotiate vendor services, and manage IT-related expenses.

• Identify opportunities to improve technology, productivity, and operational efficiency.
• Plan and oversee IT projects, upgrades, and implementations.
• Develop and manage the IT department budget.
• Ensure technology solutions support the company's growing business operations.

The ideal candidate is a hands-on IT professional who understands that technology is critical to daily business operations. They should be comfortable managing IT infrastructure while also being able to pick up the phone, troubleshoot a telecommunications issue, work with vendors, and resolve problems quickly.

We are particularly interested in someone who has substantial experience with business phone systems and understands how to manage telecommunications across multiple locations.

Join an established automotive organization where technology plays an important role in supporting our corporate operations and dealership network. This is an opportunity to take ownership of IT operations, make meaningful improvements, and help shape the company's technology strategy.

Jeff Wyler Automotive Family is an Equal Opportunity Employer.

• 5+ years of progressive IT experience, preferably in an IT leadership or management role.
• Demonstrated experience managing business phone systems and telecommunications.
• Strong working knowledge of VoIP, PBX, hosted phone platforms, and phone system administration.
• Experience with network administration, Windows environments, servers, and Microsoft 365.
• Knowledge of cybersecurity best practices, network security, and data protection.
• Experience managing IT vendors, service providers, and technology projects.
• Strong troubleshooting, problem-solving, and organizational skills.
• Excellent communication and leadership abilities.
• Ability to manage multiple priorities in a fast-paced business environment.
• Automotive dealership or multi-location business experience is a plus.

• Experience supporting multiple business locations or dealership environments.
• Experience with enterprise-level phone systems and telecommunications platforms.
• Microsoft certifications, CompTIA certifications, or other relevant IT credentials.
• Experience with network infrastructure, firewalls, switches, wireless networks, and cloud-based systems.