IT Manager - Live Site Management Western Europe, OneERP

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

We're now undergoing a major digital transformation with our OneERP platform, a unified system designed to harmonize and optimize our global transactional backbone. We believe innovation comes from everyone, and we're looking for an amazing individual with a unique perspective to join us on this journey. We invite you to be part of our legacy of continuous improvement and help shape the future of our company and our world.

About the job

Alfa Laval is looking for a Live Site Manager to join the Group Digital Foundational Area OneERP; an organization to consolidate and focus all ERP related activities with clear mandates and responsibilities to create a solid and scalable transactional ERP foundation to support the strategic direction of Alfa Laval. 

OneERP will develop, accelerate rollouts of our target ERP solution, and manage one common effective and efficient ERP platform based on standardization of transactional processes for all business in Alfa Laval.

And this is why we are looking for YOU, our next Live Site Manager, Western Europe to bring value and support in shaping OneERP’s success.

Ready to take on the challenge and make an impact?

About the role:

The first step in this role is to establish the Live Site Management concept across all sites. This involves defining, implementing, and continuously improving processes that enable a structured feedback loop between the live sites, development teams, rollout teams, and our supplier, Microsoft.

You will act as the key liaison and gatekeeper between live sites and stakeholders who influence the solution. Your responsibility includes ensuring that changes, issues, and opportunities are properly prioritized and directed to the appropriate target groups to drive meaningful improvements.

The primary objective is to serve as the central point of contact for all live sites within designated regions—regardless of whether they operate on the target ERP (D365) or legacy ERP systems.

The overarching goal is to maximize the return on investment (ROI) of D365—both for past and future developments. A key focus is maintaining standard functionality as much as possible to ensure a future-proof backbone that can leverage ongoing Microsoft innovations. This also includes safeguarding long-term solution development and avoiding short-term sub-optimization.

You will be part of a transformation journey where continuous improvement is essential—both in terms of ways of working and system evolution.

Key responsibilities for the role of a Live Site Manager:

• Relationship building
  Cultivate strong relationships with stakeholders, acting as advisor and facilitator.

• Understand business needs
  Understand requirements, challenges and objectives of various business units and stakeholders.

• Bridging the gap
  Connect teams, breaking down silos, promoting collaboration.

• Strategic alignment
  Ensure that solutions and initiatives are aligned with overall OneERP and Live Site Management strategies and objectives.

• Value optimization
  Working to maximize the value derived from services, investments in development and capabilities.

• Communication and facilitation
  Facilitate communication, manage expectations and resolve conflicts.

• Driving business outcomes
  By fostering strong relationships and networks and aligning efforts, contribute to achieving business goals and improving overall performance.

• Adapting to change
  Help live sites in the region navigate organizational and process changes and ensure smooth transition.

What you’ll do:

• Act as the point of contact for Live Sites in Western Europe for all ERP related areas; Target and Legacy ERPs.

• Define and implement the Live Site Management framework

• Facilitate structured feedback loops across teams and suppliers

• Prioritize changes and guide them to relevant stakeholders

• Ensure clear roles and responsibilities at each site

• Managing the use of D365, within respective region

• Coordinate activities between sites within the region

• Find synergies between sites and encourage a standardized way of working

• Communicate relevant information about D365 in the region to key stakeholders

• Stay actively involved in the implementation and roll-out for the new Live Site within the region

• Responsible for the handover from roll-out project to a new Live Site within region

• Collaborate with ERP officer(s) on as-is processes and understand the change requests

• Work closely with ERP Officers and Global Process Managers to find optimal solutions for business requirements.

• Identify improvement areas and manage process review activities

• Be on top of Microsoft release plans and communicate relevant upcoming features

What you know

• A background being a business analyst, process manager, project manager or change manager or equivalent is very beneficial.

• You should have a clear understanding of both technology and business as well as excellent stakeholder management, communication and presentation skills and being fluent in business English. In depth understanding of processes both within the sales domain and in a global manufacturing company is important. It is beneficial if our candidate has experience of Alfa Laval’s way of working, organization and products.

• Proven, hands-on experience with Microsoft Dynamics 365 (D365) is a mandatory requirement for this role.

Competencies                     

• Excellent stakeholder management and communication skills

• Strong grasp of both business processes and IT technology

• Fluent in business English, both written and verbal

• Understanding of sales processes and global manufacturing operations

• Excel at problem solving and teamwork

Skills

• Stakeholder management, engagement and influence

• Communication management, presentation and facilitation skills

• Cross-functional collaboration in a global environment

• Adaptability in a dynamic environment

• Strategic thinking and problem-solving

• Very strong personal leadership

• Structured and organized

• Ability to drive optimization using best practices and tools

Who You Are
We believe that you are driven of optimizing processes to improve efficiency and quality with a strong business focus. You have an analytical mindset with attention to details, see solutions rather than problems and effectively prioritize and execute tasks. The right candidate will easily network across business functions in an international and cross-cultural environment, working in line with our drivers and principles: Action, Interaction and Satisfaction.

We believe you are a person who enjoy work in the border between IT and business where you can “translate” business language to IT language and vice versa. You have a strong drive and a high level of team spirit and personal leadership. You welcome collaboration, have a positive attitude and fully invest in the team you are member of. You have a high level of initiative, drive and focus on personal development as well as strong change leadership.

What’s in it for you?

• We offer a challenging position in a collaborative, open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.

• To be part of a global transformation initiative that impacts every corner of Alfa Laval’s business.

• To grow professionally through continuous learning and innovation.

For further information please contact:

Katerina Thulin, Manager Live Site Management, OneERP, Group Digital k[email protected]

Pasindhu Mendis, Talent Acqusition Partner, [email protected] 

For union information, please contact:

Monica Anderberg, Unionen, at [email protected]

Johan Ranhög, Akademikerna at Johan.Ranhö[email protected]

Stefan Sandell, Ledarna at [email protected]

We are reviewing applications on a rolling basis. We do not accept applications via email, due to General Data Protection Regulation (GDPR).

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role.

We look forward to hearing from you soon!
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