IT Manager – Infrastructure & Services
Location: Home-based (UK)
Travel: Approximately 2 UK trips per year
Hours: Full-time (37.5 hours per week)
Help shape the technology that powers a global life sciences community.
At BioPhorum, we bring together the world's leading pharmaceutical, biotech and MedTech organisations to solve some of the industry's biggest challenges. Our collaborative approach helps accelerate innovation that ultimately improves patient outcomes across the globe.
As one of Europe's fastest-growing companies, we're continuing to invest in our people, technology and digital capabilities. We're now looking for a hands-on IT Manager – Infrastructure & Services to play a key role in keeping our technology secure, reliable and fit for the future.
About the Role
This is an exciting opportunity for an experienced IT professional who enjoys combining technical expertise with operational ownership.
Reporting to the IT Director, you'll take responsibility for the day-to-day management of our cloud-first IT environment, ensuring colleagues across the business receive an outstanding IT service while continually improving our infrastructure, security and systems.
You'll be as comfortable troubleshooting complex technical issues as you are implementing new technologies, improving processes and working with third-party suppliers.
This is a genuinely hands-on role where you'll have the opportunity to make a visible impact across the organisation.
What You'll Be Doing
You'll be responsible for:
- Managing and maintaining our Microsoft 365, Azure and cloud infrastructure
- Administering Microsoft 365, Entra ID, Teams, SharePoint and endpoint management
- Providing responsive technical support and resolving complex user issues
- Strengthening our cybersecurity posture through practical security controls and best practice
- Managing device lifecycle, user access, patching, backups and business continuity activities
- Working with third-party IT providers to ensure excellent service delivery
- Identifying opportunities to improve resilience, automate processes and enhance the user experience
- Supporting infrastructure projects, upgrades and service improvements
About You
You'll be someone who enjoys solving problems, takes ownership and thrives in a collaborative environment.
We're looking for someone with:
- Strong hands-on experience supporting Microsoft 365 and Azure environments
- Experience administering Entra ID, endpoint management and collaboration platforms
- Excellent troubleshooting skills across cloud infrastructure, devices and user support
- Good knowledge of IT service management, patching, backups and change control
- Practical understanding of cybersecurity and operational risk
- Experience working with third-party suppliers and managed service providers
- The ability to prioritise competing demands while delivering an excellent service
- Experience with Dynamics 365, SharePoint and other SaaS business platforms would be advantageous, as would Microsoft, Azure, ITIL or cybersecurity certifications.
Why Join BioPhorum?
At BioPhorum you'll be part of a highly collaborative, ambitious organisation where technology is central to enabling our continued growth.
We offer:
- A fully remote UK-based role with flexibility and work-life balance
- The opportunity to work with modern Microsoft cloud technologies
- A supportive, high-performing and trusted team
- The chance to influence and improve our technology landscape
- An organisation making a genuine impact within the global life sciences sector
- Opportunities for professional development and continuous learning
About BioPhorum
Founded in 2004, BioPhorum is the global collaboration community for the biopharmaceutical and MedTech industries. We connect over 7,000 subject matter experts from more than 150 leading organisations, helping them work together to solve complex industry challenges and drive innovation.
Our collaborative approach has helped us become one of Europe's fastest-growing businesses, and we're continuing to invest in our people, technology and future growth.
If you're looking for a role where you can take ownership, work with modern cloud technologies and make a real difference within a growing organisation, we'd love to hear from you.
Skills Required
- Hands-on experience supporting Microsoft 365 and Azure environments
- Experience administering Entra ID, endpoint management and collaboration platforms (Teams, SharePoint)
- Excellent troubleshooting skills across cloud infrastructure, devices and user support
- Knowledge of IT service management, patching, backups and change control
- Practical understanding of cybersecurity and operational risk
- Experience working with third-party suppliers and managed service providers
- Ability to prioritise competing demands while delivering excellent service
- Experience with Dynamics 365, SharePoint and other SaaS platforms
- Microsoft, Azure, ITIL or cybersecurity certifications
What We Do
BioPhorum’s mission is to create environments where the global biopharmaceutical and device industry can collaborate and accelerate its rate of progress, for the benefit of all. A business-to-business membership organization, BioPhorum consists of twelve phorums leading industry-changing initiatives with the help of thousands of active subject matter experts. Established in 2008, we bring leaders and subject matter experts together to collaborate on challenges in existing and emerging topics that affect the whole industry including change notification, cybersecurity, extractables and leachables, forecast and demand planning, knowledge management, single-use systems and sterile filtration. Many global companies collaborate with BioPhorum, such as license holders, manufacturers, and CDMOs. While academia and materials, equipment, IT, and engineering suppliers also send their best people to connect and collaborate.
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