IT Manager for Enterprise Reporting & Analytics

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

As the IT Manager for Enterprise Reporting & Analytics, you will play a crucial role in advancing our organization’s ability to surface data, insights, trends, and the implications to our business. You will be responsible for the design, delivery, and operationalization of key reports and actionable insights for stakeholders across the enterprise. This role requires a high degree of business engagement and tight alignment with enabling technology teams, including Data Platforms and Enterprise Applications, in a global delivery model. 

Key Responsibilities: 

Enterprise Reporting & Analytics Development 

• Leads team of Reporting Engineers, Analysts, and SMEs to design develop and enhance reporting & analytics capabilities on enterprise data platforms. 

• Manages the design and development of new reports, dashboards, and their associated dependencies & integrations with other systems and applications. 

• Works collaboratively to advise on business decision-making through use of reporting, leading edge analytics, measurement of key performance indicators and early detection of opportunities, trends & anomalies.

• Proactively removes roadblocks and impediments for team. 

• Implements and governs a common SDLC methodology applied to reporting & insights delivery, aligned with broader SDLC workstreams across enterprise application and data platform teams. 

• Serves as a coach and mentor for junior members of the team. 

• Troubleshoots and resolves software-related issues promptly. 

• Collaborates with key vendors to implement integrations, updates and enhancements. 

Data Governance: 

• Leads Data Governance team to refine and promote acceptable data use across the enterprise. 

• Leads Strategic Data Board to facilitate enterprise stakeholder and partner alignment in leveraging data as an asset, and to advance maturity of data capabilities, practices, and discipline. 

• Ensures compliance with data privacy regulations and company policies. 

Product Management 

• Establishes and manages a common demand & intake funnel, prioritizing new requests against strategic priorities. 

• Closely collaborate with customers of reporting and analytics teams to ensure functional requirements are defined and agreed upon. 

• Proactively advances enterprise reporting & analytics capabilities through the lens of product-thinking, which can include Data Product definition, vision, roadmaps, and governing a healthy backlog. 

• Collaborates with customers to gather feedback on improving data products. 

• Identify opportunities for improvement and cost savings. 

Data Architecture 

• Collaborates with enterprise architecture on data and information management governance including standards, principles, and strategies. 

• Collaborates and promotes data architecture within the enterprise architecture framework. 

Project Management 

• Demonstrated robust experience in effectively managing diverse projects and stakeholders. Responsible for overseeing the entire project lifecycle, from initiation to successful completion.

Team Collaboration: 

• Manage a global team of Data Specialists, Engineers, IT SMEs, and Reporting Experts. 

• Manage vendors and engagements to enable key delivery of capabilities. 

• Orchestrates cross-functional work to achieve outcomes. 

• Produces and co-creates necessary materials for leadership. 

Budget Management: 

• Develop and manage the budget for IT Enterprise Reporting, Analytics, and Business Intelligence. 

• Track expenses, engage procurement for contract negotiations, and seek cost-effective solutions. 

Minimum Education: 

• Bachelor's degree in Information Technology, Computer Science or related field or equivalent experience 

Minimum Experience: 

• 5+ years of IT management experience 

• 7+ years of IT experience developing and advancing Enterprise Reporting, Analytics, and BI capabilities 

• Expert knowledge of one or more IT Data Domains 

• Demonstrated management of one or more teams 

• Excellent leadership, project management, vendor management, and analytical skills. Ability to communicate at multiple levels within the organization (internal & external) 

• Experience managing budgets 

• Experience managing vendors and/or employees 

• Demonstrated ability to collaborate and resolve issues. Experience developing stakeholder relationships. 

• Experience with IT frameworks (ITIL, PRINCE 2, TQM, Six Sigma, SCRUM, etc.) 

• Passion for technology innovation with knowledge of industry best practices 

• Ability to understand business needs and translate them to IT activities 
• Experience with Transportation and Logistics industry vertical (preferred)
• Experience working with AWS data platform capabilities (preferred)

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.