IT Lead

IT Lead

The Gist 

Vim is the fastest growing middleware platform transforming healthcare. Experience the power of seamless data exchange and collaboration among Doctors, Insurance companies, tech companies, and more. Our platform enhances clinical workflows at the point of care, empowering organizations to improve performance, achieve operational efficiencies, and drive innovation. Seize the opportunity to be at the forefront of healthcare transformation with Vim! 

What we are doing at Vim 

Vim has built a next-generation clinical workflow integration technology that is fostering connectivity across the healthcare ecosystem. Our proven Core Application suite for diagnosis gaps, care gaps, referrals, medication recommendations, data exchange and more has paved the way for us to unlock accelerated healthcare innovation through our new developer platform (Canvas). Healthcare and technology builders of all sizes, including national health plans, leading Management Services Organizations (MSOs), value-based care enablers, and tech companies, use Vim's platform to connect with over 6,000 care provider organizations. Through these connections, builders can equip care providers with the tools and resources they need to focus on their mission: providing exceptional care to each and every patient. Don’t miss the opportunity to join Vim and influence the future of healthcare delivery. 

The Role

You will support the day-to-day network and cloud systems operations in a highly secured yet super technical and advanced environment, build documentation and emphasize superior support models. You will support our Tel Aviv and New York locations. This is an amazing opportunity for IT pros to extend their knowledge in cybersecurity and be a part of a team that breathes security and innovation!

What you will do 

• Deliver exceptional technical support to Vim employees by resolving all IT-related issues, from routine system access to complex infrastructure challenges, with a commitment to service excellence
• Oversee and maintain Vim's hybrid infrastructure, including cloud-based and on-premises IT systems
• Diagnose and troubleshoot technical issues, including account setup and network configuration for Mac and Windows users.
• Investigate cybersecurity incidents as a first-tier responder.
• Build and maintain Vim’s “zero-touch” approach and enable a seamless onboarding experience by automating macOS/Windows/Linux provisioning processes.
• Evaluate, implement, and optimize both existing and new technologies to enhance employee experience while maintaining rigorous security standards
• Drive process improvement through automation of recurring workflows 
• Provide technical support for company events and special operations
• Document and share your knowledge by creating internal articles as well as self-help guides for customers.

Who we are looking for 

• 5+ Years of demonstrated experience in enterprise IT roles
• Strong technical proficiency in:
• Operating systems (Windows, macOS, Linux)
• Network Infrastructure
• Cloud technologies
• Centralized management tools (Jamf, Active Directory+GPO)
• SSO and user provisioning services
• Endpoint security management
• Excellent problem-solving abilities and communication skills
• Experience managing cross-platform environments (Microsoft and macOS)
• Proven ability to work in dynamic, fast-paced environments
• Flexibility to support global operations, particularly US East Coast business hours
• Background in high-growth technical startups preferred

The ideal candidate will come from a tier-one technical startup with a history of high growth and scale. They will have a strong enterprise software go-to-market background with a highly technical foundation.

What is Nice to Have

• Experience with VDI/Citrix solutions
• IT budget management and procurement expertise
• Track record of scaling IT operations in rapid-growth environments

Vim’s Culture

Our employees are go-getters and bring "Vim and Vigor" to their everyday work life; they are expected to ask bold questions and work as a team towards the success of the company. We prioritize employee satisfaction through a comprehensive range of benefits designed to enhance work-life integration and foster a positive culture.

• We believe in investing in our team's future, offering an enticing option plan that aligns their success with the company's growth
• We embrace the hybrid work model, and offer the flexibility of working several days from home, ensuring comfort and productivity  
• Our dog-friendly policy recognizes the importance of furry companions in our lives. 
• Regular happy hours provide opportunities for socializing and team bonding, while company-wide breakfasts encourage camaraderie and collaboration
• At Vim we also provide flexible days off, our employees can manage their schedules according to personal needs, promoting overall well-being. 
• We embrace a growth mindset, and encourage continuous learning and development, empowering employees to reach their full potential both personally and professionally

Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics. 

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