The Role
The IT Intern will assist in IT operations, support and troubleshooting, develop small features, maintain documentation, and participate in agile methodologies.
Summary Generated by Built In
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
We are seeking a motivated and tech-savvy IT Intern to join our Information Technology team. This internship provides an excellent opportunity for students or recent graduates to gain hands-on experience in IT operations, troubleshooting, and support. The ideal candidate will have a strong interest in technology, problem-solving skills, and a willingness to learn in a fast-paced environment.
Duties and Responsibilities:
- Develop small features or modules for ongoing projects.
- Assist in creating and maintaining technical documentation for code, features, and processes.
- Document lessons learned, challenges encountered, and solutions implemented.
- Learn and apply new programming languages, frameworks, or tools as required by the project.
- Help maintain IT documentation, including user guides and troubleshooting manuals.
- Participate in training sessions, workshops, and technical discussions.
- Engage in agile methodologies by contributing to sprint reviews and retrospectives.
- Assist with integration testing and troubleshooting issues reported by users under the guidance of senior team members
- Perform other related tasks as assigned by the IT team.
Desired Credentials:
- Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
- Basic knowledge of computer hardware, operating systems (Windows, Mac, Linux), and networking fundamentals.
- Familiarity with Microsoft Office Suite, cloud services, and cybersecurity best practices is a plus.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and meet deadlines.
- Willingness to learn and adapt to new technologies.
Summer Internship Highlights:
- Global All-Company Meetings
- Day trip to our warehouse in Cincinnati, OH
- Day trip to EAA AirVenture 2026 (Oshkosh Air Show)
- Interaction with Senior Management
- Community Service Day
- Team activities outside the office
- Company-paid housing in downtown Chicago, IL
JSSI Interns are eligible for company paid housing, including a meal plan which covers breakfast and dinner during the term of the internship. The hourly pay rate for our Internship Program is $23.00 or $24.00 if you do not require housing for the duration of your internship.
Please note that this internship position is not eligible for company-provided healthcare benefits.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
Top Skills
Cloud Services
Linux
macOS
Microsoft Office Suite
Windows
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
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