IT Support Intern (Unpaid)

About the Company

About the role:

We are seeking a motivated and detail-oriented IT Support Intern to assist our technology team with day-to-day technical support tasks. This internship provides hands-on experience in troubleshooting hardware and software issues, supporting end users, and maintaining IT systems. The ideal candidate is eager to learn, has a strong interest in technology, and enjoys solving problems. 

We are seeking a motivated Intern (unpaid) to join our team. This unpaid internship program is tailored for engineering students seeking to enrich their academic learning with practical, hands-on experience in the field.

Location: This role is office-based at our Bellevue, Washington office. 

Key Responsibilities: 

• Provide first-level technical support to employees (in-person, email, or ticketing system) 
• Troubleshoot hardware, software, and network issues 
• Assist with installation, configuration, and maintenance of computers, printers, and other devices 
• Help manage user accounts, passwords, and access permissions 
• Document support requests, resolutions, and IT procedures 
• Support system updates, patches, and routine maintenance tasks 
• Assist with inventory management of IT equipment 
• Collaborate with the IT team on ongoing projects and improvements 

Qualifications: 

• Currently pursuing a degree in Information Technology, Computer Science, or a related field 
• Basic understanding of computer systems, networks, and operating systems (Windows, macOS, or Linux) 
• Strong problem-solving and analytical skills 
• Good communication and interpersonal skills 
• Ability to work independently and as part of a team 
• Willingness to learn new technologies 
• Preferred Skills (Optional): 
• Familiarity with help desk or ticketing systems 
• Basic knowledge of networking concepts (IP addressing, DNS, etc.) 
• Experience with Microsoft Office 365 and GitHub
• Understanding of cybersecurity best practices  

What You’ll Gain: 

• Hands-on experience in a professional IT environment 
• Exposure to real-world technical issues and solutions 
• Mentorship from experienced IT professionals 
• Opportunity to develop technical and soft skills 

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You're a Great Fit if You're

• A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge 
• A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude 
• Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company
• A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda 
• Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you 

Equal Opportunity Statement

At Armada, we are committed to fostering a work environment where everyone is given equal opportunities to thrive. As an equal opportunity employer, we strictly prohibit discrimination or harassment based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law. This policy applies to all employment decisions, including hiring, promotions, and compensation. Our hiring is guided by qualifications, merit, and the business needs at the time.

Unsolicited Resumes and Candidates

Armada does not accept unsolicited resumes or candidate submissions from external agencies or recruiters. All candidates must apply directly through our careers page. Any resumes submitted by agencies without a prior signed agreement will be considered unsolicited and Armada will not be obligated to pay any fees.