Jobs at Jet Support Services, Inc.

The Technical Support Lead manages end user support requests, oversees hardware and software installations, and leads IT projects while maintaining systems, security, and documentation.

Build and maintain aircraft maintenance programs, manage documentation revisions, monitor updates from manufacturers, and collaborate with operations personnel on data changes.

The Procurement Specialist will manage parts procurement, vendor negotiations, and inventory control to support Technical Advisors, ensuring timely delivery and quality service.

Design, build, and deploy enterprise-grade AI agent systems and spec-driven development across the software lifecycle. Lead AI-first architecture, multi-agent orchestration, MCP integrations, production automation, observability, model governance, and cross-functional adoption while mentoring teams and ensuring responsible AI practices.

Serve as the primary technical liaison for clients on airframe and engine maintenance events (routine, scheduled, unscheduled, AOG). Coordinate repair facilities, manage service calls, perform event triage, on-site representation, invoice review, asset inspections, and maintain client and provider relationships to balance airworthiness, cost, schedule, and operational impact.

Manage and secure the organization's Azure and Microsoft 365 infrastructure, automate provisioning with PowerShell/Terraform, administer identity and endpoint services (Entra ID, Intune), monitor and respond to security/performance alerts, support backups and disaster recovery, configure network/security services and Cisco Meraki, participate in on-call rotation, and lead infrastructure improvement projects.

Serve as the primary technical liaison for clients on airframe and engine maintenance events, coordinating inspections, repairs, AOG responses, and vendor interactions. Provide on-site representation, manage service calls and invoices, perform asset and logbook inspections, and advise clients to balance airworthiness, cost, and schedule.

Lead global commercial strategy and a team of nine Sales Directors to drive parts distribution and whole-asset transactions. Own revenue targets, pipeline, forecasting, and large multi-party deals; cultivate MRO, operator, OEM, and lessor relationships; align commercial activity with operations, pricing, and M&A, and support due diligence and integration.

The Engine Technical Advisor manages client needs regarding maintenance events, develops client relationships, performs inspections, processes invoices, and coordinates with service facilities to ensure efficient support.

The Director of Data Engineering will lead the data engineering team, manage the Microsoft Fabric platform, and ensure data quality for analytics and AI initiatives while mentoring engineers and collaborating with cross-functional teams.