Jobs at Jet Support Services, Inc.

The Technical Support Lead manages end user support requests, oversees hardware and software installations, and leads IT projects while maintaining systems, security, and documentation.

Build and maintain aircraft maintenance programs, manage documentation revisions, monitor updates from manufacturers, and collaborate with operations personnel on data changes.

The Procurement Specialist will manage parts procurement, vendor negotiations, and inventory control to support Technical Advisors, ensuring timely delivery and quality service.

The Director of Product at JSSI will lead product strategy for business units, leveraging AI tools and managing a team of Product Managers to drive product development and stakeholder communication.

The Government and Program Development Manager develops government tenders, enhances HCM programs, provides support to sales, and collaborates on pricing accuracy and data analysis.

The Regional Sales Director generates subscription sales for JSSI Maintenance Software, develops strategic sales plans, maintains client relationships, and reports on sales activities.

Lead global commercial strategy and a team of nine Sales Directors to drive parts distribution and whole-asset transactions. Own revenue targets, pipeline, forecasting, and large multi-party deals; cultivate MRO, operator, OEM, and lessor relationships; align commercial activity with operations, pricing, and M&A, and support due diligence and integration.

Lead and mentor a distributed technical support team, own Zendesk and Service Desk operations, administer Microsoft 365 and related identity tools, provide hands-on escalation support and executive white-glove service, manage AV and event technical execution, drive AI/automation adoption, oversee onboarding/offboarding and procurement, and lead end-to-end IT projects while ensuring SLA and security best practices.

The Product Line Specialist manages maintenance events for turbine-powered aircraft, ensuring cost control, vendor communication, and client updates, while providing technical support and analysis for improvements in pricing and program development.

The Engine Technical Advisor manages client needs regarding maintenance events, develops client relationships, performs inspections, processes invoices, and coordinates with service facilities to ensure efficient support.

The Director of Data Engineering will lead the data engineering team, manage the Microsoft Fabric platform, and ensure data quality for analytics and AI initiatives while mentoring engineers and collaborating with cross-functional teams.