Position Title: IT Intern
Department/Section: Technology
Supervisor: CIO / Building and Grounds Director
SUMMARY OF FUNCTION:
The IT Intern will assist our Information Technology department with daily operations, troubleshooting technical issues, and supporting various IT projects. This position offers hands-on experience in a professional environment, allowing the intern to apply classroom knowledge and develop practical skills in a corporate setting.
Key Responsibilities
- Technical Support: Provide first-level technical support to employees for hardware, software, and network-related issues, via phone, email, or in person.
- Hardware and Software Management: Assist with the installation, configuration, deployment, and maintenance of computers, printers, mobile devices, and other IT equipment.
- System Maintenance: Help maintain and monitor IT infrastructure systems, perform software updates, and conduct system backups.
- Troubleshooting: Log, troubleshoot, and resolve technical issues, escalating complex problems to senior IT personnel as needed.
- Documentation and Inventory: Assist in maintaining accurate inventory of IT assets and documenting system configurations, processes, and troubleshooting steps.
- Project Assistance: Participate in IT projects such as system upgrades, migrations (e.g., to cloud services), and application development tasks under guidance.
- User Account Management: Create, modify, and remove user accounts in systems like Active Directory, Google Admin, or Office 365
Qualifications and Skills
- Education: Currently enrolled in or a recent graduate of a Bachelor's or Associate's degree program in Information Technology, Computer Science, Computer Engineering, or a related field.
Technical Knowledge:
- Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts (LAN/WAN, VPN).
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Knowledge of programming/scripting languages (e.g., Python, Java, JavaScript) or cloud platforms (e.g., AWS, Azure) is a plus, depending on the role's focus.
Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and collaboratively in a team environment.
- Eagerness to learn, a positive attitude, and a strong work ethic.
- Attention to detail and strong organizational skills.
Physical Requirements
Ability to lift and carry equipment (up to 30 lbs.) and occasionally crawl under desks to access equipment
Skills Required
- Currently enrolled in or a recent graduate of an associate's or bachelor's degree program in Information Technology, Computer Science, Computer Engineering, or a related field
- Basic understanding of computer hardware, operating systems, and networking concepts
- Familiarity with Microsoft Office Suite
- Strong problem-solving and analytical skills
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively
- Eagerness to learn, positive attitude, and strong work ethic
- Attention to detail and strong organizational skills
- Knowledge of Python, Java, JavaScript, or cloud platforms such as AWS or Azure
- Ability to lift and carry equipment weighing up to 30 pounds and occasionally crawl under desks
What We Do
Jefferson County Educational Service Center (JCESC) is an Ohio public education service agency that supports school districts through educator professional development, collaborative programs, leadership initiatives, and direct services for students with disabilities. It also administers the Virtual Learning Academy, an online educational delivery system offering more than 300 standards-aligned full-year and semester courses for K–12 students, including those needing flexible, alternative, or credit-recovery options.
