Pay Rate: $20/hr
About the roleShinkei Systems is hiring a paid, year-round IT Intern at our El Segundo, CA office. You'll work hands-on with our IT lead to support a fast-moving robotics team, keep people productive and help protect company data.
This isn't a shadow-only internship. From your first weeks you'll own real tickets, set up real laptops and help build the processes that keep our accounts, network and office secure. You'll report to the IT lead and work alongside our managed IT partner.
What you'll do
Help desk and end-user support
Answer and resolve IT requests from employees in person and over Slack
Troubleshoot accounts, passwords, multi-factor authentication, email, calendars and shared drives
Diagnose and fix issues on macOS and Windows laptops, monitors, docks and printers
Escalate complex issues to the IT lead or our managed IT partner, with clear notes
Onboarding and offboarding
Set up accounts, groups and app access for new hires, and prepare their laptops and desks before day one
Walk new employees through their IT setup and security basics
Remove access completely and on time when people leave, and collect and wipe their equipment
Keep onboarding and offboarding checklists accurate and up to date
Network and physical security
Help maintain the office network: Wi-Fi, switches and access points
Help manage door access badges and permissions, and keep security cameras working
Spot and report network or connectivity issues before they slow people down
Security and compliance
Tag and track every company device in the hardware inventory
Help with regular reviews of who has access to which systems
Support security awareness training and follow-ups
Follow strict data confidentiality practices in everything you touch
Documentation
Write clear how-to guides and troubleshooting articles for our internal knowledge base
Turn repeat tickets into self-service fixes
You don't need to know these already. We'll train you on everything.
Google Workspace: Gmail, Calendar, Drive, groups and the Admin console
Slack: company chat and IT support requests
Freshservice: IT ticketing, asset tracking and the knowledge base
Adaptive: security awareness training
macOS and Windows laptops and peripherals
Business network equipment, door access and camera systems
Single sign-on (SSO), multi-factor authentication and VPN tools
HR, project-management and engineering software used across the company
Required
Basic troubleshooting skills on macOS or Windows
Clear, patient communication with non-technical people
Strong attention to detail, and good judgment when handling confidential information
Able to work on site in El Segundo and lift up to 25 lbs (laptops, monitors, network gear)
Nice to have
Hands-on experience from a help desk job, campus IT, a home lab or personal projects
Familiarity with Google Workspace administration
Basic networking knowledge (IP addressing, DNS, DHCP, Wi-Fi)
Progress toward a certification such as CompTIA A+, Network+, Security+ or Google IT Support
Interest in security, identity and access management, or IT for hardware and robotics companies
Skills Required
- Basic troubleshooting skills on macOS or Windows
- Clear, patient communication with non-technical people
- Strong attention to detail and good judgment when handling confidential information
- Ability to work on site in El Segundo, California
- Ability to lift up to 25 pounds
- Hands-on experience from a help desk job, campus IT, home lab, or personal projects
- Familiarity with Google Workspace administration
- Basic networking knowledge, including IP addressing, DNS, DHCP, and Wi-Fi
- Progress toward CompTIA A+, Network+, Security+, or Google IT Support certification
- Interest in security, identity and access management, or IT for hardware and robotics companies
What We Do
Fishing automation for sustainability and deliciousness at scale.
