Cogent Analytics is seeking a hands-on IT Intern to assist with day-to-day technology needs in our office. This role focuses on basic IT support, workstation setup, and assisting employees with common technical issues—not software development or programming.
This is an excellent opportunity for a current student looking to gain real-world, entry-level IT experience in a fast-paced office environment.
The ideal candidate is dependable, detail-oriented, and comfortable working directly with employees to solve basic technical issues. This internship is based in Greensboro, North Carolina and requires a minimum of 20 hours per week.
Responsibilities
Set up and install basic IT equipment including laptops, monitors, docking stations, and printers
Assist employees with common issues such as password resets, login problems, and peripheral setup
Help move and set up workstations during office changes or new hires
Unbox, label, and organize new equipment for deployment
Maintain and organize IT inventory and storage areas
Document basic issues and resolutions in the ticketing system
Provide friendly, patient support to employees with varying levels of technical experience
Requirements
Currently pursuing a degree in Information Technology, Information Systems, or a related field (rising juniors/seniors preferred)
Basic familiarity with Windows and Mac operating systems
Comfortable troubleshooting simple technical issues (logins, printers, Wi-Fi, peripherals)
Strong communication skills and ability to assist non-technical users
Detail-oriented and organized, especially when handling equipment and inventory
Interest in IT support or help desk work (not software development)
Previous customer service or campus IT/help desk experience is a plus
Must be able to work at least 20 hours per week in Greensboro, NC
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What We Do
Cogent Analytics is a business management consulting firm committed to serving privately held businesses in the US. Founded in 2014, we've grown from a small team of six to a thriving organization of over 220 dedicated professionals serving Main Street businesses across 36 U.S. states. Our mission is to improve the lives of business owners by providing honest and effective business consulting services. We believe that small to mid-sized businesses are the backbone of our economy and the lifeblood of their communities. Our people-centric approach focuses on the individuals behind the businesses and the communities they serve. At Cogent Analytics, we're more than just a business - we're a family that acts like a business from time to time. We invest heavily in our team, fostering a culture of support, growth, and recognition. We're proud of our A+ Rating with the Better Business Bureau, client testimonials, and lifecycle relationships that are testaments to our ethical business practices. Join us as we continue to champion the cause of the entrepreneur, helping businesses overcome challenges, achieve their full potential, and contribute to the strength and vibrancy of our communities. At Cogent, your business is our business — let's build something together. Website: www.cogentanalytics.com Email: [email protected] Phone: (336) 665-8154
